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Sudden Speed/IP Profile drop

serpantino
Dabbler
Posts: 13
Registered: 09-01-2012

Sudden Speed/IP Profile drop

I've recently been moved onto a different virtual pathway because of congestion on my old one. It's been fine up until today when I logged onto my pc and found my download speed at 0.01kbps I rebooted my router and ran the bt speedtest + sent the results and it says my IP Profile has dropped to 2mbps (usually around 7 or 8mbps I can't remember which).
I did try ringing but I was put on hold whilst your representative looked into the issue and then after 8mins or so of waiting the line hung up.  Angry
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Sudden Speed/IP Profile drop

I should be able to get that sorted shortly.
Leave this with me and I'll come back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
serpantino
Dabbler
Posts: 13
Registered: 09-01-2012

Re: Sudden Speed/IP Profile drop

thank you  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Sudden Speed/IP Profile drop

That's been changed now and should take effect in the next couple of hours
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
serpantino
Dabbler
Posts: 13
Registered: 09-01-2012

Re: Sudden Speed/IP Profile drop

Thank you it seems to be ok again now.