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Sudden Internet connection - Fibre

NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Sudden Internet connection - Fibre

My internet suddenly went at 10:20ish.  Took over 5 mins to connect.  Is there an issue at the exchange?
my cable was okay and not disconnected (Master socket to modem)
But the DSL light on modem was off.
Did this happen to  anyone else?
J
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Sudden Internet connection - Fibre

Hi,
Unfortunately we're not always able to tell what caused an individual disconnection. I'd not be too concerned if everything's back to normal now.
Nothing reported for your area in terms of outages though.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Sudden Internet connection - Fibre

Well the cleaners were here at the time of the outage.  Maybe the hoover made a change in the electric supply? Or hoover head hit the socket by mistake.
Sorry for the time caused.
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up