Sudden CHAP Authentication Failure

[#1]

Hello,

As of Friday morning our connection has been returning a CHAP authentication error, nothing had been changed at this end and swapping out the current router/microfilter for the backups gave the same result.The router/s can negotiate the same speeds as usual.

bt_test_user@plusdsl.net/test can consistently authenticate successfully,
bt_test@startup_domain/(test or blank) returns a CHAP authentication error (except possibly once in the afternoon).

Are there any other data I could be collecting to try and accelerate getting this sorted out?

[#2]

Hi @harrybigby,

I'm sorry that you've been unable to connect and for the length of time that it's taken for us to pick up this post. Upon checking your account I can see that our faults team have now investigated this for you and the problem looks to be resolved.

Please let us know if you're still experiencing any problems with your connection or if there's anything else that you'd like to discuss.