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Stupidly slow speed making the Internet unuseable...

Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Stupidly slow speed making the Internet unuseable...

For the past 14 hours I have been experiencing really slow speeds. No idea what's going on...
Here are some stats...I hope someone can give me some idea as to what's happening...? Plusnet?

DSL Connection
Link Information

Uptime: 0 days, 0:15:51
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1.888
Data Transferred (Sent/Received) [MB/MB]: 1,32 / 10,29
Output Power (Up/Down) [dBm]: 12,6 / 16,6
Line Attenuation (Up/Down) [dB]: 31,5 / 59,5
SN Margin (Up/Down) [dB]: 13,0 / 15,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 17 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0 / 0

Download speed is at about 0.16mbps
Fed up.
8 REPLIES
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Stupidly slow speed making the Internet unuseable...

18 hours and counting....
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stupidly slow speed making the Internet unuseable...

Hi Thumb866,
I've taken a look at your line and can see that you've got an intermittent issue which is the probably cause for the very low speeds.
Are you able to swap the microfilter for an alternative and connect that into your Test Socket?
Chris Pettitt
Cloud Environments Engineer
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Stupidly slow speed making the Internet unuseable...

Not able to do that as I cannot seem to find an alternative microfilter...
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stupidly slow speed making the Internet unuseable...

Are you able to borrow one at all?
We just want to ensure it's nothing internal before raising this to our suppliers for further investigation. If you have a router we sent you, you should have received 2 microfilters with it.
Chris Pettitt
Cloud Environments Engineer
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Stupidly slow speed making the Internet unuseable...

No. I can't get hold of one.
I guess its just a waiting game/hoping that it sorts itself out then? It has corrected itself each time its done this before...
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stupidly slow speed making the Internet unuseable...

It'd be worth raising a fault with us at http://faults.plus.net however, you will be asked to swap the microfilter over at some point as this could be what's causing the problem.
Chris Pettitt
Cloud Environments Engineer
Thumb866
Grafter
Posts: 38
Registered: 12-05-2012

Re: Stupidly slow speed making the Internet unuseable...

awfully slow speeds are back.
this is happening way too frequently....The test socket/microfilter swap made no difference.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stupidly slow speed making the Internet unuseable...

Thanks for letting us know.
Can you please raise a fault <a href="http://faults.plus.net">online</a> so that our Faults Team can get this looked into for you?
Chris Pettitt
Cloud Environments Engineer