cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck on Step 3: Finishing setup

scottgroovez
Newbie
Posts: 1
Registered: 21-06-2013

Stuck on Step 3: Finishing setup

I've had fibre installed on Wednesday, but the router setup is stuck on step 3. I can browse to plusnet site OK, but any other site takes me to the setup screen.
2 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Stuck on Step 3: Finishing setup

welcome to the forums Smiley
Might be worth giving them a call to help get the activation finished off

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

ScottStorey
Aspiring Pro
Posts: 380
Thanks: 77
Fixes: 1
Registered: 21-02-2013

Re: Stuck on Step 3: Finishing setup

Hi scottgroovez,
Thanks for your time on the phone.
As discussed you are now online, the account was all activated but it seems that the routers automatic setup was not completing successfully and the router appears to be faulty as it keeps logging you out whenever you click connect on the manual setup.
I've dispatched a new router for you and set you up on a PPPoE connection so you can get online until the new router arrives.
Cheers,
Scott