Stuck on 40/10
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Stuck on 40/10
Re: Stuck on 40/10
a month ago - last edited a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My data rate is now 7.964/58.497
Maximum data rate is shown as 7.964/59.695
Noise margin 6.0/2.9
My speed test is still 49-50mbps, as the data rate and maximum data rate is at approximately 59 mpbs should I expect a further increase in my real world speed test results?
I appreciate as the downstream noise margin is 2.9 my data rate speed is unlikely to increase on my router stats
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It’s unlikely that there will be further significant improvement. Your download data rate is now within limits. There is no guaranteed minimum for upload speed.
If you no longer need them you could now try removing all the extension connections then refitting the faceplate. Otherwise fit a filtered faceplate ensuring that the extensions are connected to the filtered output.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is your concern?
If there is no requirement for the extensions, just disconnect it / them from the back of the faceplate … or leave the face plate off and connect direct to the test socket.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are the extension wires some of these wires....?
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Where are they? Looks like the location of a disconnected extension socket, not the master socket.
Where is the master socket with the inbound pair?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That picture is behind the master socket. I unscrewed the screws in the attached photo
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK it was not clear free m the first picture that there is any thing connected to the cables. Closer inspection seems to show that a pair comes out of the left cable down the bottom of the hole.
i conclude that there are no attached extensions
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could be either of those … or the contacts on the NTE5c face plate are notorious for becoming tarnished.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
These clip om faceplates are known to be less reliable than the old type. As well as oxidation of contact surfaces, if screwed back hard on to a wall that is not dead flat, causing the back box to distort. This stops the faceplate seating correctly.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@JHarland Your latest router stats show that DLM has reduced the target downstream SNR margin to 3 dB resulting in a slightly higher sync speed. Nothing to do with the rj11 cable or micro filter.
Re: Stuck on 40/10
a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I beg to differ, if a poor connection is introducing errors it will cause the SNR to increase and/or increased retransmission requests.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Stuck on 40/10
a month ago - last edited a month ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
noise margin 5.9/4.2 to noise margin 6.0/4.1
but I got an immediate 5mbps uplift in speed, I didn't have to wait for DLM to do anything so the speed boost has to be related to one of those factors.
I checked back 24hrs later and DLM has further reduced my noise margin to 2.9 but this didn't result in any further increase in speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page