Stuck on 40/10

[#1]

Is there anyway to escalate it to the help team or do they just pick it up eventually? 

They'll just pick it up...

How would I raise a speed fault? 

You could try the fault bot here https://www.plus.net/help/report-a-problem/ but TBH it often doesnt work on broadband only accounts. Otherwise its call CSC and report your speed below the handback threshold . They're likely to request a check at the test socket though...

Would the fact the Plusnet router has only ever been in bridge mode cause an issue?

It shouldnt

[#2]

The customer service at Plusnet tried a few things and did a DLM reset which is now enabling me to get download speeds of 45Mbps and upload of 8Mbps. I guess this confirms that I'm definitely on an 80/20 line with the speed going above 40? I guess I can hope that it continues to sync higher over the next few days?

[#3]

I guess this confirms that I'm definitely on an 80/20 line with the speed going above 40?

It does. I'd be inclined to leave it as is for a day or two. If there's no improvemnt, then try removing the master socket faceplate and trying the test socket. It has been known for the Mk4 faceplate connections to deteriorate ( you might even just try making sure its clipped on securely! )

[#4]

Thanks for your help, I'll see if the speed increases over the next couple of days as I'm right in thinking that DLM does it's think between 0300-0500 each day? I'll see if the speed creeps up, if not I'll take the face plate off. I'm assuming if the face plate is at fault I can just buy a replacement like this one? https://www.ebay.co.uk/itm/115904698204?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=WqPoIqx1Rbe&s...

[#5]

Yup, that's the one.

[#6]

@JHarland 

Be aware that there are two different filtered faceplates. The latest clip on type that you have linked and the earlier type that is held on with two screws. They are not interchangeable.

[#7]

That's good to know, I'll see what I have. I think I might be limited with my distance from the exchange but once DLM has done it's thing for 10 days, I'll try and eek out a little more speed with a better RJ11 cable, I'll use the test socket to see if attenuation improves etc

[#8]

@MisterW / @Baldrick1

If the router has only ever operated in bridge mode, would that preclude TR069 management and checks for firmware updates?

[#9]

@Townman in a word, yes!.

Unless the router makes the PPPoE connection its not able to access the TR069 management platform

[#10]

Do I periodically need to take it out of bridge mode for firmware updates? I guess if I'm only using it as a bridge they probably aren't that important...?

Just an update on the speed, this morning I changed the rj11 cable to a new one (the one I was using was years old as the Plusnet router didn't come with one) and plugged it into the master test socket (I've got no home phone so the extension sockets aren't in use).
My speed has gone from 45mbps to 50mbps which is a decent bump, I'll monitor over the next few days to see if there are any other changes

[#11]

Do I periodically need to take it out of bridge mode for firmware updates? 

Correct

I guess if I'm only using it as a bridge they probably aren't that important...?

and also Correct!

[#12]

@JHarland 

The speed increase looks promising. It would be interesting to log back in to the Technical Log as per post #3 and see whether there has been a significant increase in the noise margin. If so, the DLM should reduce this and hence increase your speed over the coming days. With a good line the noise margin will reduce to 3dB.

[#13]

---

@JHarland wrote:
... plugged it into the master test socket (I've got no home phone so the extension sockets aren't in use).
My speed has gone from 45mbps to 50mbps which is a decent bump, I'll monitor over the next few days to see if there are any other changes

---

Extension wiring - especially (incorrect) star wired - does not have to be in use to cause havoc.  It is more likely that the elimination of the telephone extension wiring than the 'new' DSL cable is the 'cause' of the improved sync rate.

Unnecessary extension wires are best removed.

[#14]

---

@JHarland wrote:
I think I might be limited with my distance from the exchange...

---

With FTTC, it's your distance from the cabinet which is the limiting factor.

[#15]

I've actually got the router stats before and after:

My router stats before were
data rate 7.781/54.112
maximum data rate 7.781/55.293
noise margin 5.9/4.2
line attenuation 11.3/18.4
signal attenuation 11.3/24.8
My maximum download speed was 45mbps

My router stats are now
data rate 7.888/55.46
maximum data rate 7.888/56.355
noise margin 6.0/4.1
line attenuation 11.1/18.3
signal attenuation 11.1/24.6.
My maximum download speed is now 49mbps.

I'll monitor again in 24-48 hrs