Stuck interleaving
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Stuck interleaving
16-08-2016 5:59 PM
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Could someone from plusnet check on the interleaving on my account please? According to the portal its turned off, but is active on the line still.
Re: Stuck interleaving
17-08-2016 12:13 PM
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Interleaving is currently on for your line Bud.
Re: Stuck interleaving
17-08-2016 12:36 PM
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Yeah, I know its active but its supposed to be off!
Re: Stuck interleaving
17-08-2016 12:37 PM
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Sorry, I didn't get that you wanted it off. I'll go sort that out now.
Re: Stuck interleaving
17-08-2016 1:11 PM
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That's now showing as off Bud:
WBC 160K - 24M No delay (INP 0) 3dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)
Re: Stuck interleaving
22-08-2016 12:49 PM
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Thanks for that, that was working all OK till Saturday morning, when interleaving was reapplied as well as the 6db profile. Any chance of kicking things to get it back to the 3db profile without interleaving please?
Re: Stuck interleaving
12-09-2016 11:02 AM
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The 3db profile has been restored but interleaving is STILL on, any chance of it being removed please.
Re: Stuck interleaving
15-09-2016 12:39 PM
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Back on a 6DB profile and support (after about an hour wait online) told me interleaving is off so would refresh the setting and low behold this morning I get a message telling me interleaving has been turned on.
CAN I PLEASE be restored to no interleaving!
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