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Stuck Profile ?

Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Stuck Profile ?

Bt Speedtest Result
Download speedachieved during the test was - 1.86 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Been like this for  2 weeks now, tried switching the router off overnight and rebooted next morning, still stuck.
Router Stats
Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 94 230
Attenuation (0.1 dB): 300 110
Output Power (0.1 dBm): 198 119
Attainable Rate (Kbps): 9088 1092

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 8128 448 0 0

K (number of bytes in DMT frame): 255 15 0 0
R (number of check bytes in RS code word): 0 0 0 0
S (RS code word size in DMT frame): 0.50 1.00 0.0 0.0
D (interleaver depth): 1 1 0 0
Delay (msec): 0.13 0.25 0.0 0.0
INP (DMT symbol): 0.00 0.00 0.0 0.0

Super Frames: 11376910 11376463 0 0
Super Frame Errors: 0 0 0 0
RS Words: 0 0 0 0
RS Correctable Errors: 0 0 0 0
RS Uncorrectable Errors: 0 0 0 0

HEC Errors: 0 416 0 0
OCD Errors: 1 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 3707574600 0 0 0
Data Cells: 3664139 0 0 0
Bit Errors: 0 0 0 0

Total ES: 397 0
Total SES: 1 0
Total UAS: 11 11
 
Was getting intermittent bursts of noise causing the router to resync before this, now the connection is very stable with hardly any errors. If the profile is raised to 7150 as it usually is,  will this make the connection unstable again?  I think i might prefer a slower connection rather than a faster one that is unstable.
The plusnet profile is at 6 Mbs and has been for 2 weeks,  is this stuck as well?
Fifer
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Stuck Profile ?

Hi there,
Our profile will only update when an update is received. Having run a test I can see there is a stuck profile issue (or at least a consistency check fail across the profiles on the BRAS and MSAN at the exchange) which will most likely prevent any updates from being sent, so that'll be what's going on.
We need to get a fault raised for you and push it on to get it fixed, I'll see what we can do for you.
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Stuck Profile ?

Hi Matt
Thanks for the reply and an explanation as to what's going on.
I will leave it in your capable hands and wait for the fault to be fixed.
Fifer
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Stuck Profile ?

Right, one of our agents has just finished chatting to a supplier rep who we hope has fixed this for you - please let us know if that's not the case?
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Stuck Profile ?

Hi Matt
Sorry for the time taken to reply, been a bit busy today.  I had time to do a quick speed check this morning and the download speed was back at 6 Mbs so the profile must have been fixed. Having checked again, both the BT and the Plusnet profiles are still at 7150 but i have noticed a few resyncs in the router stats, i don't know if this is the line finding a a stable speed as this was happening before the profile got stuck.  It seems the line is prone to bursts of random noise causing errors and resyncs.
Thanks for your help and the very quick response to sort the problem.
Fifer
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Stuck Profile ?

Hi there,
I suspect the drops were caused by the SNR reset that the agent who addressed this did on the line, and it was just retraining - certainly seems to have settled down now as your current connection has been ongoing for over 48 hours now without dropping.
Please let us know if it recurs or you see something else going wrong, but glad that's helped Smiley