Stuck Profile?
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Stuck Profile?
20-07-2014 7:17 PM
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I've been having problems with low sync ever since I've moved in recently (around 45) but the issues has been sorted. So I'm wondering if any plusnet staff can give me a follow up on the ticket.
Thanks.
Re: Stuck Profile?
20-07-2014 7:45 PM
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Re: Stuck Profile?
20-07-2014 8:27 PM
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One other thing, I've never managed to check what profile I'm on with the BT speedtest site. Always says ....an error occurred while trying to retrieve additional details regarding your service blah blah blah. Always worked at old house.
Re: Stuck Profile?
21-07-2014 12:45 AM
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How long have you had your service? I couldn't get readings from the BT speed tester until I'd been connected for 14 days.
Re: Stuck Profile?
21-07-2014 8:37 AM
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Re: Stuck Profile?
21-07-2014 9:08 AM
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I've just taken a look at your line and can see that your line stats are as shown below:
Downstream Speed: 65.3 Mbps
Upstream Speed: 19.7 Mbps
I've updated your Speed Profile set on our side to 65Mb. If the sync rate has changed recently, it can take around 24 hours for the IP Profile to update.
Re: Stuck Profile?
21-07-2014 9:33 AM
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Re: Stuck Profile?
21-07-2014 9:41 AM
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Leave the modem connected, but feel free to restart the router for the speed change to take effect.
Re: Stuck Profile?
28-07-2014 10:10 AM
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My question is, do profiles automatically adjust close to sync speed or do I have to request every time? Reason I ask is it seems to be the latter always.
Re: Stuck Profile?
28-07-2014 10:50 AM
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Without going into too much detail (as I've written a guide already here: http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/ ) is that FTTC DLM takes 15 minute snapshots of your line every day.
Based on this data, at around midnight, it gets analysed, this checks to see what, if any changes are required to be made to DLM. Between 3am=-5am, the changes are made to your line. If, for example your sync drops during the day and you get an improved sync rate as a result, the IP Profile won't update until the 3am-5am window.
As it stands at the moment, DLM see's your line as unstable, so it could be that it's awaiting better stability before correcting the profiles.
Re: Stuck Profile?
28-07-2014 10:56 AM
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Are there any documents available referring to the delay on IP profile changes on FTTC as I was under the impression - unlike DLM - that it was instantaneous based on the current sync speed
Re: Stuck Profile?
28-07-2014 10:58 AM
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If/when information like this is available, I'll try and point you in the direction. As BT OR are looking at pretty much rebuilding the way that FTTC DLM works, I think the IP Profile will probably work in the way that you've described - it makes more sense, right?!
Re: Stuck Profile?
28-07-2014 11:11 AM
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Re: Stuck Profile?
28-07-2014 11:15 AM
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