Stuck Profile......AGAIN.
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Stuck Profile......AGAIN.
04-07-2011 11:52 AM
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BT Speed test......
Download speed achieved during the test was - 99 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Can I please have my profile back to 2500Kbps
Thank you
Dennis
Re: Stuck Profile......AGAIN.
04-07-2011 11:56 AM
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Quote Your DSL Connection Rate :224 Kbps(DOWN-STREAM)
Until that increases your profile won't improve.
Are you in the master or test socket? Do you get any noise on the phone? Are you using any extension leads/sockets?
Re: Stuck Profile......AGAIN.
04-07-2011 12:29 PM
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Re: Stuck Profile......AGAIN.
04-07-2011 12:39 PM
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Re: Stuck Profile......AGAIN.
04-07-2011 1:36 PM
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You can switch the router off for 20 minutes and then power it back up between 2.00pm and 3.00pm to get a better sync rate, then do another BT speedtest to check the IP profile.
Re: Stuck Profile......AGAIN.
04-07-2011 3:26 PM
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It looks like a low sync rate on the 26th (160k recorded downstream synch) has caused your line profile to drop accordingly, and it hasn't bumped up since unfortunately. If you resync the connection it may uplift but that depends on your line stats as apprentice has requested above.
Unfortunately until the profile on BTs side updates any changes we make on our side will make no difference, if it doesn't uplift after a resync (please do this via the buttons on the router's interface rather than by unplugging or turning off the router) then I'd suggest raising a fault at http://faults.plus.net and we'll get looking into it.
Re: Stuck Profile......AGAIN.
04-07-2011 5:53 PM
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Re: Stuck Profile......AGAIN.
04-07-2011 6:07 PM
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I cant give you the 'breadcrumb' trail because i do not use one (and havent for many months) Sorry! (a more Thomson-orientated customer/staff member may be able to help)
Regards
Re: Stuck Profile......AGAIN.
04-07-2011 6:15 PM
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Re: Stuck Profile......AGAIN.
04-07-2011 6:31 PM
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DSL Connection
Link Information
Uptime:
8 days, 5:07:47
DSL Type:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 224
Data Transferred (Sent/Received) [kB/kB]:
0.00 / 0.00
Output Power (Up/Down) [dBm]:
12.0 / 14.5
Line Attenuation (Up/Down) [dB]:
31.5 / 59.0
SN Margin (Up/Down) [dB]:
16.0 / 30.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
6 / 0
Loss of Signal (Local/Remote):
11 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
36 / 0
FEC Errors (Up/Down):
82 / 11,991
CRC Errors (Up/Down):
82 / 256
HEC Errors (Up/Down):
64 / 202
Re: Stuck Profile......AGAIN.
04-07-2011 6:33 PM
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Re: Stuck Profile......AGAIN.
04-07-2011 7:46 PM
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To do this, login to the router (http://192.168.1.254) and go to the Thomson Gateway main page (click on that heading in the navigation menu on the left). Below the information on the page you should see Pick a task … and a list of tasks you can select.
Click on the one that says Restart my Thomson Gateway.
I think you will be prompted to confirm you really do want to do that - confirm that you do. The progress strip will slowly move along; eventually your router will restart and re-sync with the exchange. This takes 1-2 minutes. Eventually your connection should be restored - but note that might be after the process says finished.
If the process concludes with "disconnected" shown, click on the "Connect" button to restore the connection to Plusnet.
You should find your sync speed (bandwidth) has increased significantly. However speedtests will show *no* difference for 2-3 days until your IP Profile has automatically increased and been passed on to Plusnet.
It would be helpful to post your new router stats. To avoid huge spacing drag the mouse over the text from Uptime to HEC Errors (omit the page headings), right click in the highlighted area and select Copy. Then Paste into your post.
Re: Stuck Profile......AGAIN.
05-07-2011 7:22 AM
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Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,944
Quote from: spraxyt It would be helpful to post your new router stats. To avoid huge spacing drag the mouse over the text from Uptime to HEC Errors (omit the page headings), right click in the highlighted area and select Copy. Then Paste into your post
As you say the sync speed has now increased.I followed your paragraph above but it still pasted in spread format so I have just posted the bandwidth.
Thanks again will check speed in 2/3 days time
dick:green Quote tags added for clarity.
Re: Stuck Profile......AGAIN.
05-07-2011 1:10 PM
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Re: Stuck Profile......AGAIN.
05-07-2011 2:49 PM
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Quote from: dennisb66 Hi,have just got home and read replies,sorry to be such a jerk but how do i get line stats from my thomson TG585v7 router.
Had you clicked on the line stats link in my post it would have pointed you in the right direction
Good to see your connection is improving.
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