Stuck MSR -- can comms guys help?
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- Re: Stuck MSR -- can comms guys help?
Stuck MSR -- can comms guys help?
30-09-2007 6:55 PM
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I always sync at 8128/448 and on three consecutive days this week I've disconnected and reconnected my modem/router so that it resyncs, and over 72 hours have passed since my last resync.
However my MSR is still showing as 7000 -- MSR was always 8000 since i was maxed ~18 months ago, but had a power outage a couple of months ago which caused it to drop. I've always synced at 8128 again since then.
I'd like to ensure that i maximise throughput so raised a ticket (22977726 ) asking it to be unstuck but the answer from CSC was -- I paraphrase -- "don't worry about it (and we're not going to do anything)"
Could any comms person watching the forum do the unsticking thing for me? (I don't have any Maltesers I'm afraid)
thanks
paul
Re: Stuck MSR -- can comms guys help?
30-09-2007 7:45 PM
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You are not losing out on data rate speeds.
Note a figure of 8000 was only ever used for LLU connections and occasionally when the Bras Profile from BT was not received properly, and even then would be set to the correct figure once a Bras profile was received.
See this thread for more details and some tests which proved 7000 was the correct figure to use.
Re: Stuck MSR -- can comms guys help?
30-09-2007 8:02 PM
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Not true in my case Peter.
My MSR on the "high speed broadband" page was 8000 from the moment I was Maxed in May 2006 until, as I say, a couple of months ago when I had some poor sync events due to power problems at my home and the local exchange.
But I hadn't seen the thread which you link to, which makes things rather clearer than the reply I had from CSC.
I'd still like clarification from PN that "7000 is the new 8000" ...
Re: Stuck MSR -- can comms guys help?
30-09-2007 8:11 PM
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That fact you were still on 8000 until recently suggests your profile has not been updating properly or whoever set it in the first place did so in such a way that a Bras profile from BT did not change it. Max has never had an 8000 figure from BT, only from PlusNet.
Re: Stuck MSR -- can comms guys help?
01-10-2007 8:49 AM
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Re: Stuck MSR -- can comms guys help?
01-10-2007 8:51 AM
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As has been mentioned, 7000Kbps is correct. It's actually marginally higher than that. We set the profile 7150Kbps lines marginally lower to prevent data loss at BTs end to ensure that you're getting the best possible throughput against your IP Profile.
Re: Stuck MSR -- can comms guys help?
01-10-2007 8:52 AM
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Re: Stuck MSR -- can comms guys help?
01-10-2007 9:06 AM
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Re: Stuck MSR -- can comms guys help?
01-10-2007 9:42 AM
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Paul
Re: Stuck MSR -- can comms guys help?
01-10-2007 9:53 PM
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However [quote="Chris Parr"]7000 on our side. AFAIK this should have been the case since we starting providing lines on Max. isn't correct, there's many many of us who had an MSR reported on the portal as 8000 since the beginning of Max -- loads of threads to prove that! -- but not now so that's where my confusion has arisen.
Re: Stuck MSR -- can comms guys help?
01-10-2007 10:21 PM
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The fact that you had been on 8000 suggests there has been a problem with the Bras processing on your line which has only recently been corrected. The fact it is now 7000 would not have had any affect on your speeds as explained earlier.
Re: Stuck MSR -- can comms guys help?
05-10-2007 8:48 AM
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It's pretty frustrating reading all this about 7150, 8000 etc
when, because of distance from exchange and lack of capacity, you max out at 1700.
Dick
Re: Stuck MSR -- can comms guys help?
05-10-2007 1:39 PM
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I get a paltry 3-3.5Mbps
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Stuck MSR -- can comms guys help?
05-10-2007 1:49 PM
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Quote from: Bob I get a paltry 3-3.5Mbps
How about 2mbps? I think I'm the winning loser so far! lol
Re: Stuck MSR -- can comms guys help?
05-10-2007 2:16 PM
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Quote from: fceluk It's pretty frustrating reading all this about 7150, 8000 etc
when, because of distance from exchange and lack of capacity, you max out at 1700.
Dick
and the worst part about this is I can see Sheffield Town Hall from my office window (Sheffield being the home of f9).
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