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Stuck IP Profile

Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Stuck IP Profile

Hi
A customer a recently moved over to PN should be getting an ip profile of 7.15mb, its stuck at 2mb.
Would appreciate if some one could take a look Smiley , ticket #66779091
Regards
Mike
Mike
16 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

Hi,
Yep - Leave it with me and I'll take a look.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Stuck IP Profile

Thanks Chris, much appreciated Smiley
Regards
Mike
Mike
Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Stuck IP Profile

Hi Chris
Has you been able to take a look at this?
Regards
Mike
Mike
Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Stuck IP Profile

I see from the ticket that has just been updated that an SNR reset has been done, will monitor and hopefully this will sort the problem.
Regards
Mike
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

Hi Mike,
Yes, if the SNR Reset doesn't do the trick, I'll speak to our suppliers and see if we can get the bRAS changed manually.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 1,831
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Stuck IP Profile

Hi Chris
Unfortunately the SNR reset has not worked (see attachment).
Regards
Mike
Mike
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

Really sorry about this Mike.
I'm just looking to see what I can do for you.
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Stuck IP Profile

look like bt had to do it manual bras profile to get rid of stuck 2Mbps. It happen to me before as BT had to manual it.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

That's what I am attempting now. An SNR Reset was pushed through before I got a chance to do it last time putting the line into a new training period again...
Edit:
Looks as though my charm has worked, should be all good to go in the next 5 minutes.
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Stuck IP Profile

How to get bt speedtester page ? BT had taken off the old page it gone!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

http://speedtest.btwholesale.com/?
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Stuck IP Profile

It not showed any ip profile rate page ?? Where can I get it from ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Stuck IP Profile

Click the 'Further Diagnostics' link and complete the further test.
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Stuck IP Profile

Thanks Chris, it was hidden by Further Diagnostics link. BT Wholesale making it harder to find where is it ?
Result below.