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Stuck IP Profile

chewie
Grafter
Posts: 41
Registered: 08-03-2009

Stuck IP Profile

Hi, I believe my IP profile is stuck.  The max speed I've been able to get for weeks is up to 3.5Mbps however I've run a BT wholesale test which says my IP profile is 5.39Mbps.  Could someone take a look into this please?
Thanks
1 REPLY
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Stuck IP Profile

Hi Chewie
The IP profile seems ok but you are getting a lot of drops in your connection.
I've checked over this and it looks like there's a setting on your line which isn't right so I've placed a couple of orders to resolve this which should take 24 hours to complete.
I've also sent you a ticket with a bit of information about this.
Let us know how you get on.