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Stuck IP Profile?

Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Stuck IP Profile?

Hi,  After a fault was repaired yesterday by BT engineer my profile seems to be stuck.  The router has been connected now since 1pm yesterday and the PN profile is still at 0.03 Mb.  BT Checker results are----- Download speedachieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.26 Mbps.
Can someone at Plusnet give this a nudge to change this.
Thanks
Ron
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Stuck IP Profile?

Hi I've just updated that for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Stuck IP Profile?

Thanks Adam
I can see in the connection settings that it is now 15.2 Mb but download is still very slow.  I was using wireless and have now tried an Ethernet wired connection but this has made no difference at all.  Does this updated IP profile take effect right away or do i have to reboot the router?
Ron
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Stuck IP Profile?

Hi, try rebooting if there's no change.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Stuck IP Profile?

Hi Adam,
That's sorted it after a reboot, now getting just over 14Mbps download speed
Thanks again for your help
Ron