cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck IP Profile

ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Stuck IP Profile

Hi
A customer a recently moved over to PN should be getting an ip profile of 7.15mb, its stuck at 2mb.
Would appreciate if some one could take a look Smiley , ticket #66779091
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

16 REPLIES 16
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

Hi,
Yep - Leave it with me and I'll take a look.
ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Stuck IP Profile

Thanks Chris, much appreciated Smiley
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Stuck IP Profile

Hi Chris
Has you been able to take a look at this?
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Stuck IP Profile

I see from the ticket that has just been updated that an SNR reset has been done, will monitor and hopefully this will sort the problem.
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

Hi Mike,
Yes, if the SNR Reset doesn't do the trick, I'll speak to our suppliers and see if we can get the bRAS changed manually.
ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Stuck IP Profile

Hi Chris
Unfortunately the SNR reset has not worked (see attachment).
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

Really sorry about this Mike.
I'm just looking to see what I can do for you.
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Stuck IP Profile

look like bt had to do it manual bras profile to get rid of stuck 2Mbps. It happen to me before as BT had to manual it.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

That's what I am attempting now. An SNR Reset was pushed through before I got a chance to do it last time putting the line into a new training period again...
Edit:
Looks as though my charm has worked, should be all good to go in the next 5 minutes.
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Stuck IP Profile

How to get bt speedtester page ? BT had taken off the old page it gone!
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Stuck IP Profile

It not showed any ip profile rate page ?? Where can I get it from ?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Stuck IP Profile

Click the 'Further Diagnostics' link and complete the further test.
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Stuck IP Profile

Thanks Chris, it was hidden by Further Diagnostics link. BT Wholesale making it harder to find where is it ?
Result below.