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Stuck IP Profile
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- Re: Stuck IP Profile
Stuck IP Profile
02-12-2009 5:46 AM
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I had to replace a damaged cable about a week ago; and although BT's IP Profile setting for my line is 6500 Kbps, Plusnet has it at 1000. I've raised a ticket, but this hasn't helped. Maybe I need a little push-start?
Message 1 of 9
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Re: Stuck IP Profile
02-12-2009 9:20 AM
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It's 6500 now.
Message 2 of 9
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Re: Stuck IP Profile
02-12-2009 11:30 AM
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My son sends his thanks Mand as he can now play Counter-Strike again.
Message 3 of 9
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Re: Stuck IP Profile
02-12-2009 11:36 AM
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Had the ticket been responded to inappropriately? If so I guess Mand has been busy with the "educating tool" again!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 9
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Re: Stuck IP Profile
02-12-2009 12:36 PM
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The automated fault checker sent it back for more info.
Message 5 of 9
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Re: Stuck IP Profile
02-12-2009 3:05 PM
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Ah, so he hadn't raised a specific fault requesting the stable rate to be set to match the IP Profile but had raised a generic speed fault.
Is this cropping up often enough for there to be a specific option or path when creating a ticket?
Is this cropping up often enough for there to be a specific option or path when creating a ticket?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 6 of 9
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Re: Stuck IP Profile
02-12-2009 4:45 PM
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No, the script runs 4 times a day so it shouldn't happen regularly.
Message 7 of 9
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Re: Stuck IP Profile
02-12-2009 7:36 PM
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I reckon I've seen about 20 instances in the last week where it's required a poke. Something isn't working correctly and until that is sorted you need to make sure that anyone encountering this problem gets it sorted without any hassle.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 8 of 9
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Re: Stuck IP Profile
02-12-2009 10:28 PM
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The PN profile never seems to stick when it's going down though
Message 9 of 9
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