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Stuck IP Profile
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- Re: Stuck IP Profile
Stuck IP Profile
27-10-2014 5:00 PM
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Hi, I believe my IP profile is stuck. The max speed I've been able to get for weeks is up to 3.5Mbps however I've run a BT wholesale test which says my IP profile is 5.39Mbps. Could someone take a look into this please?
Thanks
Thanks
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Re: Stuck IP Profile
28-10-2014 10:15 AM
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Hi Chewie
The IP profile seems ok but you are getting a lot of drops in your connection.
I've checked over this and it looks like there's a setting on your line which isn't right so I've placed a couple of orders to resolve this which should take 24 hours to complete.
I've also sent you a ticket with a bit of information about this.
Let us know how you get on.
The IP profile seems ok but you are getting a lot of drops in your connection.
I've checked over this and it looks like there's a setting on your line which isn't right so I've placed a couple of orders to resolve this which should take 24 hours to complete.
I've also sent you a ticket with a bit of information about this.
Let us know how you get on.
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