Stuck BT profile
Howdy!
A referral has a BT profile of 2Mb (according to speedtester.bt.com). They were previously on a Tiscali 2Mb plan but since switched to PN over a year ago now has a sync of 8128. It looks like the BT profile hasn't been told that its now an up to 8Mb rather than a fixed speed.
They put in a fault report (ticket 62057764) on Friday but there's been no change. I assume the "24 hours" are working days hours and not real time?
A.
A referral has a BT profile of 2Mb (according to speedtester.bt.com). They were previously on a Tiscali 2Mb plan but since switched to PN over a year ago now has a sync of 8128. It looks like the BT profile hasn't been told that its now an up to 8Mb rather than a fixed speed.
They put in a fault report (ticket 62057764) on Friday but there's been no change. I assume the "24 hours" are working days hours and not real time?
A.
Yep, a healthy profile of 7.15Mb now.
It could/should be made clearer that the tickets won't be picked up over the weekend however. </feedback>
It could/should be made clearer that the tickets won't be picked up over the weekend however. </feedback>