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Stuck BT profile
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- Re: Stuck BT profile
Stuck BT profile
11-11-2012 5:32 AM
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Howdy!
A referral has a BT profile of 2Mb (according to speedtester.bt.com). They were previously on a Tiscali 2Mb plan but since switched to PN over a year ago now has a sync of 8128. It looks like the BT profile hasn't been told that its now an up to 8Mb rather than a fixed speed.
They put in a fault report (ticket 62057764) on Friday but there's been no change. I assume the "24 hours" are working days hours and not real time?
A.
A referral has a BT profile of 2Mb (according to speedtester.bt.com). They were previously on a Tiscali 2Mb plan but since switched to PN over a year ago now has a sync of 8128. It looks like the BT profile hasn't been told that its now an up to 8Mb rather than a fixed speed.
They put in a fault report (ticket 62057764) on Friday but there's been no change. I assume the "24 hours" are working days hours and not real time?
A.
Message 1 of 3
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Re: Stuck BT profile
13-11-2012 4:29 PM
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Hi there,
Sorry for the delayed response, it looks like the ticket has been picked up and hopefully that's resolved now.
Sorry for the delayed response, it looks like the ticket has been picked up and hopefully that's resolved now.
Message 2 of 3
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Re: Stuck BT profile
14-11-2012 1:55 AM
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Yep, a healthy profile of 7.15Mb now.
It could/should be made clearer that the tickets won't be picked up over the weekend however. </feedback>
It could/should be made clearer that the tickets won't be picked up over the weekend however. </feedback>
Message 3 of 3
(308 Views)
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