Stuck BT profile
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- Re: Stuck BT profile
Stuck BT profile
07-04-2010 8:46 AM
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I seeem to be having the opposite problem of a stuck PN profile.
My BT profile has never changed from 6500 since I have been changed to ADSL2+ at the end of Feb.( I think it was always at this level even before)
PN upped their end to 12000 last week but still no change to the BT profile.
I've left the router (DG834GT - DGTeam) on - connected over 130 hours now.
I sync at over 17000 with an apparently reliable connection.
Should I wait longer (does the BT profiler take an Easter holiday?) - should I re-boot the router?
Thanks for your help
Re: Stuck BT profile
07-04-2010 11:10 AM
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I suspect this is a new order that's recently completed as the latest update is from the 5th and refreshed the 6500 profile - did the order to move you onto ADSL2 recently? If so I suspect that's the reason and it should uplift soon.
Re: Stuck BT profile
07-04-2010 11:29 AM
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The Plusnet profile updated on the 1st to 12000, but why would the BT profile stick at 6500 when it was updated on the 5th?
I haven't disconnected since the 1st
I was moved to ADSL2+ (after a lot of problems- both PN and BT side it seemed) about the end of Feb, and I've tried to stay connected since then.
Any idea how long I should wait before re-booting or trying anything else?
Re: Stuck BT profile
07-04-2010 11:55 AM
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Hope that helps,
Re: Stuck BT profile
07-04-2010 6:02 PM
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As expected I suppose, I'll wait another 24 hrs and re-boot again.
Thanks for your help .
Re: Stuck BT profile
08-04-2010 9:08 AM
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How can this apply to the settings on my line?
I've only ever seen a profile of 6500 (even in the month before ADSL2+), so where does the reaction speed improvements come in?
Maybe they haven't changed the DLM method at my exchange?
Re: Stuck BT profile
08-04-2010 11:54 AM
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Re: Stuck BT profile
08-04-2010 12:07 PM
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Thanks for getting back.
This sounds good - thanks for your help, I'll let you know here when the speed goes up.
Thanks again,
Simon
Re: Stuck BT profile
12-04-2010 7:10 AM
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I was hoping things might have changed, but I've seen no change at all to the BT IP Profile reported on speedtest.
It remains stuck at 6500.
I thought it was supposed to automatically re-train after 72 hours.
Is there any way of checking this?
Thanks.
Re: Stuck BT profile
12-04-2010 7:50 PM
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I cannot understand why my profile is stuck at 6500.
It doesn't matter whether I drop the connection or stay connected for days, the BT IP Profile stays the same.
Is there any method of contacting BT directly about this, or anything at all that Plusnet can do?
I have been trying to get on ADSL2+ since February without success.
My Plusnet speedtest results haven't changed since last year!
Can anyone help? .....please....
Re: Stuck BT profile
14-04-2010 4:17 PM
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It's now over 2 weeks since I raised a ticket with PN to investigate my stuck BT IP Profile.
So far nothing has changed.
The BT speedtest gives:
Download speedachieved during the test was - 6867 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :17264 Kbps(DOWN-STREAM), 1205 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.1:20.55:61.35 (SBE:NBE:PBE)
My router stats are:
System Up Time 128:11:32
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 8809636 12003831 0 5317 2395 128:10:22
LAN 10M/100M 7476253 6622546 0 2334 5525 128:11:28
WLAN 11M/54M 17946615 16015871 0 5094 4725 128:11:22
ADSL Link Downstream Upstream
Connection Speed 17265 kbps 1205 kbps
Line Attenuation 26.5 db 13.4 db
Noise Margin 3.6 db 6.0 db
Up to now nobody has explained why the IP Profile has remained at 6500 when the Connection Rate is at 17265
How long does it take to change?
The profile has been stuck at this rate since at least the beginning of February.
I've had no reply to the ticket raised since last Friday - is this normal?
Re: Stuck BT profile
14-04-2010 4:56 PM
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Sorry about the delay. I've picked your ticket up and raised a fault with our supplier. In the meantime, try rebooting your modem or router each day during the morning.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Stuck BT profile
14-04-2010 6:03 PM
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Thanks for the reply.
I've been keeping the connection on for as long as possible before. Should I just re-boot or is a longer disconnection better?
Re: Stuck BT profile
15-04-2010 2:57 PM
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