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Stuck ADSL profile

jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

Stuck ADSL profile

Hello, We have been synced at 3008 for the past 34 days but speed tests still show us having a 2mb profile when it should be 2.5mb. We have been having problems where if 2 computers are using the internet at the same time then the internet slows down a lot. Is it possible for you guys to contact BT and get this stuck profile fixed?
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Stuck ADSL profile

I'm taking a look now, I'll post back shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Stuck ADSL profile

Your profile updated at 2014-12-04 03:58:19 - can you log in to the router and do a single disconnect/reconnect? Let me know what speeds you're seeing on a speedtest after doing this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

Re: Stuck ADSL profile

Ah good, I did as you said and we are now on 2.5mb once again, So the problem was our end, thanks for the help!
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Stuck ADSL profile

Great, thanks for letting me know that it's sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Stuck ADSL profile

Quote from: Chris
Your profile updated at 2014-12-04 03:58:19 - can you log in to the router and do a single disconnect/reconnect? Let me know what speeds you're seeing on a speedtest after doing this.

Hi Chris,
Does this indicate that the profile update - drop PPP interlock thought to be fixed is still failing?  Wink
Kevin
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Stuck ADSL profile

It does indeed, but the person looking in to it isn't in the office this week. I've got a few things to pick up with him when he's back.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff