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Stroud variable broadband speeds

Donut
Grafter
Posts: 30
Registered: 17-04-2012

Stroud variable broadband speeds

Hi all ,
        Anyone on here from or around Stroud GL5/6 ? If yes I wonder if you get the same sort of speed issues I get each week?
As is usual most weeks I'm currently down to 3mb/4mb download , usually around 11mb/12mb on what is supposed to be 17mb.
Cheers
Donut  Smiley
25 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Stroud variable broadband speeds

Hi Donut,
When you say you get 3/4Mbps is the sync rate still high or does that drop too?
Jojo Smiley
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

I'm afraid I've no idea what a sync rate is.
All I know isthat again as I type 'm still only gettng 3mb/4mb rather than my usual 11mb/12mb out of a paid for UP TO 20MB.
Regards
Donut
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Stroud variable broadband speeds

Sync rate is the connection rate as shown by your router
This should explain how to get it http://community.plus.net/forum/index.php/topic,96155.0.html
The other rate is that obtained by a speed test.
Could you run the BT speedtest (as described in the above link) at a time when the speeds have gone pear shaped
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

BT Test:
1. Best Effort Test:  -provides background information.
Download  Speed
3.57 Mbps
 
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.57 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.3 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.39 Mbps
 
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Info from router:
Uptime: 1 day, 8:28:53

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,244 / 14,944

Bandwidth (Up/Down) [kbps/kbps]: 445 / 15,074

Data Transferred (Sent/Received) [MB/GB]: 118.77 / 2.06

Output Power (Up/Down) [dBm]: 12.0 / 16.5

Line Attenuation (Up/Down) [dB]: 9.5 / 15.5

SN Margin (Up/Down) [dB]: 31.5 / 9.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 3 / 0

FEC Errors (Up/Down): 75,168 / 0

CRC Errors (Up/Down): 1,281 / 1,433

HEC Errors (Up/Down): 0 / 6,078
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

There was test on that router page and it came up with a red X by the internet.
Does that mean anything?
Donut
Superuser
Superuser
Posts: 9,649
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: Stroud variable broadband speeds

The red X against Internet is associated with the DNS server tests. This result is "normal" (for reasons unknown) - as for others my router has always shown that. Nothing to worry about.
Does a test at http://www.speedtest.net/ (choose a server in London) give the same low download speed?
Could you also check Current line speed on this Member Centre page shows 13.3Mbps.
David
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Stroud variable broadband speeds

That was probably the DNS check and no it doesn't mean anything.
Was that speed test wired or wireless
If you put your telephone number in here does it report that the VP capacity is  red, amber or green http://usertools.plus.net/exchanges/ and does clicking on Further Details give any more information
And just to rule out the last bit what does this give for your Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

Says current speed is  4.2mb
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

The london test was saying 10mb ,but back on the http://www.broadbandspeedchecker.co.uk/
itsgetting worse lol
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Stroud variable broadband speeds

The value for current speed is what is hitting you.
I suggest waiting for this to be picked up in the morning as then you will get it fixed quickly
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

Ok  thanks for all your help guys n gals , much appreciated.
Donut  :0)
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

Well it breifly went to 10mb , the 30mins ago it dropped out completey for 30mins , now back where  started at 3mb.
Think I migt switch to BT a my nieghbour gets 20mb constantly from te same exchange.
Donut
Donut
Grafter
Posts: 30
Registered: 17-04-2012

Re: Stroud variable broadband speeds

Lol , 3.5mb , I think it's time to get  the old hamster driven dial up going again.
Donut  Angry
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Stroud variable broadband speeds

I posted in the 'No Internet' thread about rebooting, however having read this thread it looks like you have an intermittent connection problem, which could be a line fault, a modem/router fault, a filter fault, a wiring fault, or an exchange fault. None of these are under Plusnet's control (in other words changing ISP will make no difference). Can you hear any crackling noises on the line when making a phone call?
Also if the Current Line Speed at the Plusnet portal is showing 4.2Mb, you won't get speeds above that. Any speedtester that gives a speed above that is erroneous.
It would also be helpful if you could post your modem/router stats (up & down) as mentioned by Jim in reply #3.