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Strange connection issues

Boomski
Hooked
Posts: 8
Thanks: 1
Registered: ‎22-08-2018

Strange connection issues

I have been having trouble connecting to some websites for the last couple of hours.
Often getting restriction alerts, checked my banking and my bill was paid on time like normal. Can anyone please help?
I have attached images of the alerts.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Strange connection issues

Thanks for getting in touch @Boomski 

I'm sorry to see you're seeing a no invoice in failed billing error message when trying to browse the internet. I believe I've fixed this for you now by forcing your router to connect to a different IP address. 

If you're still unable to browse normally can you try switching your router off for 65 minutes?

Let us know how it goes. Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet