Strange broadband 'interruptions' - Anybody else having similar issues?
Update on ticket #78958395 after the wait over the xmas and new year period.
Openreach engineer called as I was heading into work this morning and it turns out he has previously been out to the house early on in this saga of an on-going fault.
Test/check done and nothing found again. Of course the windy weather was nowhere to be seen this morning and over night the cable must have been blown back into a position to have gained a dial tone.
TBB graphs from 1st and 2nd attached which only show how badly the line is based on the constant disconnections of the broadband. Nothing else needs to be said other than the dial tone was either breaking up and/or down most of the day after the engineer visit
Openreach engineer called as I was heading into work this morning and it turns out he has previously been out to the house early on in this saga of an on-going fault.
Test/check done and nothing found again. Of course the windy weather was nowhere to be seen this morning and over night the cable must have been blown back into a position to have gained a dial tone.
TBB graphs from 1st and 2nd attached which only show how badly the line is based on the constant disconnections of the broadband. Nothing else needs to be said other than the dial tone was either breaking up and/or down most of the day after the engineer visit
I just spotted this after posting a second TBB graph showing some strange spikes which must have been PN activity as the first graph I posted showed spikes coinciding with a graph somebody else had posted and was in fact the reason I posted mine.
The OPs current graphs are dreadful and must surely indicate a fault but this one you posted earlier...
... clearly shows that the blip around 6am must have been down to some routing change by PN as nothing local is going to alter the base latency. Several others of yours show similar events.
I am now seeing these blips quite frequently. So far they have not caused meany problems.
The OPs current graphs are dreadful and must surely indicate a fault but this one you posted earlier...
... clearly shows that the blip around 6am must have been down to some routing change by PN as nothing local is going to alter the base latency. Several others of yours show similar events.
I am now seeing these blips quite frequently. So far they have not caused meany problems.
Quote from: Matt Hi, sorry it's still going on though it looks like our team updated you this morning - really hope it's sorted by the 22nd as per the ticket.
Good evening Matt,
Hopefully, fingers triple crossed, the fault has been repaired.
Took a call at work from another Openreach engineer who had turned up at home just after 10:30am. This time round he confirmed that a second engineer would be joining him on the job to check the drop wire from our back garden back across to the main road.
Spoke with my mum later on that afternoon who said that the Openreach engineers had found a fault in the line when moving it and had replaced the drop wire. Touch wood that this fixes the problems with the line.
In addition to the above, if the fault has finally been fixed, do I need to raise a FTTC/Broadband fault to get the fibre connection reset to pre-voice fault speeds?
Yaz
Quote from: digitalham I just spotted this after posting a second TBB graph showing some strange spikes which must have been PN activity as the first graph I posted showed spikes coinciding with a graph somebody else had posted and was in fact the reason I posted mine.
The OPs current graphs are dreadful and must surely indicate a fault but this one you posted earlier...
... clearly shows that the blip around 6am must have been down to some routing change by PN as nothing local is going to alter the base latency. Several others of yours show similar events.
I am now seeing these blips quite frequently. So far they have not caused meany problems.
Evening DigitalHam,
As per my last post, I hope that my fault has finally be found and fixed.
For all it is worth, the drop wire was definitely damaged in some way that gradually got worse until the very high winds on 23rd December tipped things over the edge (though even then it took another handful of engineer visits to fix the issue).
I'm hopeful now that things are fine the next time the weather picks up and I can well and truly put the matter to bed.
Just need to get the broadband reset now so I can go back to the ~78mb speeds that I had when I first signed up over a year ago.
Well, there's an ongoing connection of 7 hours so it's looking good, hope the speed picks up soon - please keep us posted 
Quote from: digitalham Yes it looks obvious that you ended up with a solid fault and I hope the new drop wire sorts it all out for you.
The only reason I posted really was that you too seem to have blips in your connection as do I and others - it looks like PN are juggling things around pretty regularly. So far these short outages haven't caused me any problems but I'd be happier if they weren't happening.
If you look back at my earlier TBB screen grabs, I believe that the early morning blips (around 4am to 6am) is the FTTC dynamic line management (DLM) kicking in and lowering the connection/changing interleaving settings on the line due to the disconnections that gradually got worse and worse. DLM was quick to knock the line down over night but I can only say that the DLM raised the line back up once during the summer months when the weather was still (and it took weeks of good conditions for it to raise up slightly).
Quote from: Matt Well, there's an on-going connection of 7 hours so it's looking good, hope the speed picks up soon - please keep us posted
A milestone of 7 hours seems like nothing for most people but it's massive uptime for me :D.
19 hours up now since I got back home (would have been longer had it not been for me un-plugging the VDSL faceplate and swapping it out for the MK2 version I bought last week).
Broadband speeds are still stuck at 1.8mb down 0.8mb up though when I called through to the help line this morning Gareth did say that it could be between 4 and 24 hours before it was reset (remotely - I though that FTTC speeds could only be reset by Openreach and/or an engineer visit).
