Strange Sync issue - not my connection
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Strange Sync issue - not my connection
13-06-2009 2:48 PM
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Sync showed 1152 down and 288 up so I explained they are on fixed 1M line. As they are only 93 metres from the exchange (as the crow flies) I suggested my ex-wife contct PN and requested being but on DSLMax with, possibly, going on 21CN.
Ex was told that she is already on Max and I was passed the phone. Apparently from 2006 to 2008 she was syncing at around 6000 then suddenly it dropped. I did the usual checks like plugging direct into master socket which looks like it's around 100 years old! Just one filter and no phone but still only 1152 sync. I argued how could she still be on Max if the up was only 288 but I was assured she is.
She was told to raise a speed fault and I did that for her. She has a Voyager 2110 router.
I wonder how PN can have her connection down as Max but she syncs so low. Could this be a wiring issue (certainly not internal wiring) or at the exchange or is the problem with PN?
Any advice while I am waiting ex to give me the results of the Fault ticket would be appreciated.
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Re: Strange Sync issue - not my connection
13-06-2009 2:50 PM
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Re: Strange Sync issue - not my connection
13-06-2009 2:55 PM
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I think Att was 6
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Re: Strange Sync issue - not my connection
13-06-2009 3:07 PM
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Re: Strange Sync issue - not my connection
13-06-2009 3:13 PM
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Re: Strange Sync issue - not my connection
13-06-2009 3:16 PM
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Re: Strange Sync issue - not my connection
13-06-2009 3:36 PM
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When I suggested they could be wrong as the upload would be higher than 288 they simply said that ex synced previously at 6000 from 06/08 and, therefore, must be max and a speed fault needs to be raised.
Wasn't happy with this but felt better do it to eliminate other potential issues.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Strange Sync issue - not my connection
15-06-2009 8:20 AM
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Re: Strange Sync issue - not my connection
15-06-2009 9:16 AM
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It is now syncing at 8000 and a throughput (peak-time yesterday) of around 6500. I only got a brief look at the fault ticket but, apparently, BT had rate-capped to a 1M line due to it being a 'bad line' (my word not theirs) although PN had it on their system as DSLMax. It seems PN just requested BT for this rate-capping to be removed and has suggested my ex keeps an eye on sync speed to check stability.
She seems happy with this.
I am wondering why there was no mention of getting this 'bad line' rectified.
Thanks for the advice
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Strange Sync issue - not my connection
15-06-2009 10:01 AM
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Quote I am wondering why there was no mention of getting this 'bad line' rectified.
Don't be silly, that'd cost BT (and possibly PN) some money
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- Re: Strange Sync issue - not my connection