Why is it that every time I report a problem that the presumption of the helpdesk team is that it is MY problem? I have not changed any settings, I have not changed the router I have done absolutely NOTHING. Also, why, does it takes so long to get anything sorted (rhetorical question I suppose) I reported a problem on 05 Feb 2015 and nobody got to it until 11 Feb 2015. What took so long? What is the point of conducting test SIX days AFTER i reported the problem? Of course everything is now fine - the issue is now resolved without ME having to do anything. What I need from you guys is a prompt response when I am experiencing the problem not after the event. It's like going to the doctors once you have recovered. Rant over Many thanks
Hi there, We don't make any presumptions, we ask for a set of standard tests to try and mitigate the chance of an engineers fee should the fault get to that stage. 6 days is too long for us to pick this up, so I'm going to have a look into why it took so long. Please let us know if the problem comes back and we can take a look from here.
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