Strange Netflix issue (NOT speed related...)
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Strange Netflix issue (NOT speed related...)
02-04-2014 4:55 PM
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Anyways, a few WHOIS searches for my IP range and the reason could possibly be that it's attributed to an entity with a US address in the ARIN registry and the geolocation methods Netflix are using flags up the US portion. iPlayer appears to work as usual.
My curent IP range: http://whois.arin.net/rest/net/NET-146-200-0-0-1.html
Organisation attributed to that range: http://whois.arin.net/rest/org/INFO.html
Is there anything I can do to get back to Netflix UK besides playing IP lottery?
Re: Strange Netflix issue (NOT speed related...)
02-04-2014 5:00 PM
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Re: Strange Netflix issue (NOT speed related...)
02-04-2014 5:20 PM
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I've flagged this issue up regarding that IP range, guess having the US content was OK until you needed the UK one
Re: Strange Netflix issue (NOT speed related...)
02-04-2014 8:15 PM
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Quote from: Chris you should be OK if you're not on Gateway PTW-BNG01.
And if I am on PTW-BNG01?
Tracing route to plus.net [212.159.8.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms gw.vl-99.purple-net.lcl [10.10.99.1]
2 31 ms 30 ms 34 ms lo0.10.central10.ptw-bng01.plus.net [195.166.128.170]
3 31 ms 30 ms 32 ms irb.10.ptw-cr02.plus.net [84.93.249.2]
4 47 ms 30 ms 30 ms ae2.ptw-cr01.plus.net [195.166.129.4]
etc.
Re: Strange Netflix issue (NOT speed related...)
02-04-2014 8:24 PM
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Ex-Broadband Service Manager
Re: Strange Netflix issue (NOT speed related...)
02-04-2014 9:39 PM
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Re: Strange Netflix issue (NOT speed related...)
02-04-2014 9:45 PM
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Ex-Broadband Service Manager
Re: Strange Netflix issue (NOT speed related...)
02-04-2014 9:55 PM
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Re: Strange Netflix issue (NOT speed related...)
03-04-2014 11:51 PM
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Re: Strange Netflix issue (NOT speed related...)
04-04-2014 7:24 AM
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Re: Strange Netflix issue (NOT speed related...)
04-04-2014 8:48 AM
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We'll get it sorted as soon as we can.
Re: Strange Netflix issue (NOT speed related...)
04-04-2014 8:58 AM
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Maybe rather than getting it sorted 'as quick as we can', given that you were already aware of this problem, perhaps you could do something immediately to prevent customers being allocated the IP addresses with the incorrect location information?
I also fell foul of this yesterday, and while some might think it is nice to get the US version of Netflix, I was far from happy. The consequence for me was that my 3 Sony smart TVs refused to load any internet content. After a lengthy phone call, which I had to pay for, to Sony support and three factory resets of my Tvs, the problem was still not resolved. It took me quite a while to realise that this was down to my IP address - after dropping my PPP session to get a UK based IP address and after three more factory resets to load the correct internet content onto my TVs, everything worked again...
Surely PlusNet could at least have made customers aware of the problem - that might have saved me two hours and the cost of a phone call to Sony? I do not think PlusNets inaction on this sits very well with 'We'll do you proud' - you certainly did not do me proud yesterday.
Extremely Disgruntled of South London!
Re: Strange Netflix issue (NOT speed related...)
04-04-2014 9:13 AM
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We weren't aware of the impact of this problem until the threads and calls about this. We knew we were using ex-ARIN ranges of IPs (that had been tested by our QA team and some customers) and any issues identified during this testing were fed back to the geo-IP providers so they could update their ranges.
Quote Surely PlusNet could at least have made customers aware of the problem - that might have saved me two hours and the cost of a phone call to Sony? I do not think PlusNets inaction on this sits very well with 'We'll do you proud' - you certainly did not do me proud yesterday.
As above, we weren't aware this was causing this level of impact until we started to get the reports of this.
It's being worked on as a priority.
Re: Strange Netflix issue (NOT speed related...)
04-04-2014 9:21 AM
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That doesn't explain why you have done nothing to inform your paying customers of this problem - as far as I can see there is still nothing on the Service Status pages about it. Is this something you will action?
And if all else fails, maybe a simple 'sorry' on this forum would be better than nothing.
Re: Strange Netflix issue (NOT speed related...)
04-04-2014 9:25 AM
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Service status is being written right now so should be posted within the next 10 mins or so.
We are sorry this is happening but we are working to get it fixed/mitigated asap.
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- Re: Strange Netflix issue (NOT speed related...)