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Strange BT wholesale Speed Test Data

rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Strange BT wholesale Speed Test Data

My ADSL line finishes its 10 day training period today, but is still running at a very odd 2.4 Mbit/second
Here are the line/router stats (Down/Up):
Sync speed 8128 kbit /448 kbit
line attenuation: 3.5 dB / 2.5 dB (its a very short line)
Noise margin 14.8 dB / 23 d/B
The BT wholesale speedtester bring back the following information:
Download speedachieved during the test was - 2.41 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps

Is there any reason why my connection isn't reaching the IP profile set for it? Will it get better now that training is over?
9 REPLIES
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Strange BT wholesale Speed Test Data

What is your current line speed in the plusnet member centre?
https://portal.plus.net/my.html?action=data_transfer_speed
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Strange BT wholesale Speed Test Data

Current line speed:
    2.5 Mb
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: Strange BT wholesale Speed Test Data

That needs fixing - a phone call will be the quickest as it won't change by itself as there is very unlikely to be a delta report from the exchange
Basically ask for the Plusnet profile to be changed to match the BT profile
One that is done you may need to disconnect/connect via the router interface http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 to make it effective
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Strange BT wholesale Speed Test Data

Thanks for the info. The BT profile is a bit low IMO considering the quality of the line, would they be able to fix that too?
Community Veteran
Posts: 38,405
Thanks: 997
Fixes: 58
Registered: 15-06-2007

Re: Strange BT wholesale Speed Test Data

not easily
that should sort itself out within 3 or 4 days but if it doesn't then post on here and the team on here will be able to get it fixed
I have assumed that 21CN isn't available at your exchange - this will check http://usertools.plus.net/exchanges/
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Strange BT wholesale Speed Test Data

I've updated the Speed Profile for you. You may need to log into your router and press the 'Disconnect' and 'Connect' button for the changes to take effect.
Chris Pettitt
Cloud Environments Engineer
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Strange BT wholesale Speed Test Data

Quote from: Oldjim
not easily
that should sort itself out within 3 or 4 days but if it doesn't then post on here and the team on here will be able to get it fixed
I have assumed that 21CN isn't available at your exchange - this will check http://usertools.plus.net/exchanges/

No, our exchange is still on 8mbit ADSL max. Fibre is going in this year however.
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Strange BT wholesale Speed Test Data

Quote from: Chris
I've updated the Speed Profile for you. You may need to log into your router and press the 'Disconnect' and 'Connect' button for the changes to take effect.

Thanks chief! I'll check when I return home this evening.
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Strange BT wholesale Speed Test Data

I checked the speeds after I returned home and restarted the router. We're up to a nice steady 6mbit. I'll let the line train for a while longer before chasing a DLM profile jump up to 7.15.