You need to see what the BT Speedtester says for the IP Profile for your line. When that goes up (and it can take 3 days!), if the Current Line speed hasn't gone up to match, you can request Plusnet to give it a nudge.
How low does you noise margin typically tend to go after dark? If your noise margin goes to 7dB or more during the day tomorrow a resync would get the connection speed up BUT as you've already had drops due to the storm do it this way -
Use this Disconnect method (and use this method if you need to swap anything about) -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the
box marked Internet as shown here.
Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router, connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats
immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day. Remember the reason for this procedure is to help prevent the exchange DLM from thinking you have a dropping connection (or a worse one than you may have).
You can use the Disconnect/Connect (
without a power down) to Gateway hop.
If your noise margin doesn't drop too low at night, you'd typically always be best resyncing during the day to get the best speed, at least an hour after sunrise and an hour before sunset.
