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Still not as fast as should be

Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Still not as fast as should be

Hi guys, my new fibre has now been installed for 10 days, and unfortunately the sped isn't reaching near the estimate yet.
Postcode:
Phone exchange:
CROFTON
Estimated line speed:
69Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-11-26 20:34:50
Current line speed:
77.4 Mb
I am currently only achieving 42Mb speeds that's a third of the estimate gone.
4 REPLIES
Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

Re: Still not as fast as should be

I am getting 65Mb  and should be getting close to max
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Still not as fast as should be

Are those tests wired or wireless and which speed tester are you using?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Re: Still not as fast as should be

The tests are wired, using speedtest.net also same result on iphone app.
The bt wholesale  speed tests, are much worse results at 32Mb
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Still not as fast as should be

Have you tried connecting directly into your Openreach Modem and creating a PPPoE Connection as described here: http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...?
Chris Pettitt
Cloud Environments Engineer