Still having outage problems
Thanks for the link ejs.
Many moons ago I used to check that graph when I had connection problems to see if it was just me being affected. I guess I can't rely on it
I bet my radius(?) graph looks bad too.
Many moons ago I used to check that graph when I had connection problems to see if it was just me being affected. I guess I can't rely on it
I bet my radius(?) graph looks bad too.
Hey MsDizzie
Heres a log of your connection recently, doesn't look too great
<img src="http://community.plus.net/visualradius/generated/image14099040187781.png"/>
Sadly the BT wholesale systems are down so currently I cant run any checks on your line. Once they are back up I'll check it out for you.
Dan
Heres a log of your connection recently, doesn't look too great
<img src="http://community.plus.net/visualradius/generated/image14099040187781.png"/>
Sadly the BT wholesale systems are down so currently I cant run any checks on your line. Once they are back up I'll check it out for you.
Dan
Thanks for confirming my worst fears Dan H 
Shame really because I've had a good service for well over a year.
I think I've logged a fault via faults.plus.net though all I got back was a screen to say that Plusnet have all they need?!?
So I didn't have to say that I was suffering disconnects, or that my speed has dropped by a third? Or the best way to get in touch?
That's quite some feat!
I'll had a couple of files here to show the BT Speedtest and also the stats from the router.
Also these are the steps I've gone through is what I have done this evening in an attempt to gather info:
Disconnected and shutdown everything to do a Quiet Line check (no crackles or pops)
Re-connected everything powered router up took around 7mins before it attempted to connect to the Internet. When the Internet green light was on, I couldn't even get to the Plusnet main page (also checked other websites which were a no-go) (see Error Log 6Sep)
Noted gateway with this problem was 195.166.128.229
Disconnected Internet at router, waited a couple of mins. Reconnected to ptw-ag01(hurrah! I could at least get onto the Plusnet site and log all my woes)
Oh yes... I don't have a spare router to do any other testing.
Shame really because I've had a good service for well over a year.
I think I've logged a fault via faults.plus.net though all I got back was a screen to say that Plusnet have all they need?!?
So I didn't have to say that I was suffering disconnects, or that my speed has dropped by a third? Or the best way to get in touch?
That's quite some feat!
I'll had a couple of files here to show the BT Speedtest and also the stats from the router.
Also these are the steps I've gone through is what I have done this evening in an attempt to gather info:
Disconnected and shutdown everything to do a Quiet Line check (no crackles or pops)
Re-connected everything powered router up took around 7mins before it attempted to connect to the Internet. When the Internet green light was on, I couldn't even get to the Plusnet main page (also checked other websites which were a no-go) (see Error Log 6Sep)
Noted gateway with this problem was 195.166.128.229
Disconnected Internet at router, waited a couple of mins. Reconnected to ptw-ag01(hurrah! I could at least get onto the Plusnet site and log all my woes)
Oh yes... I don't have a spare router to do any other testing.
-2014Sep15-1319.jpg){kind=link}
That's what I'm fearing
At least while it is summer/autumn I can discount the heating and water system being the culprit as that just fires up at a regular time in the morning and evening. I don't have a radio to wander around to see if I can pick up the source.
I've been reading up on other cases on the forum to use them as a course of self-help, but its a case of floundering around and trying to eliminate things as best I can. This might be a daft question but other than the disconnects themselves, is there anything else I should observe as pinpoints to the next failure?
Unfortunately, the phone line isn't pole-based. The cable disappears into the cavity wall, underground to the end of the street and on wards to the exchange approx 2km away I think (haven't checked Kitz's in quite awhile).
At least while it is summer/autumn I can discount the heating and water system being the culprit as that just fires up at a regular time in the morning and evening. I don't have a radio to wander around to see if I can pick up the source.
I've been reading up on other cases on the forum to use them as a course of self-help, but its a case of floundering around and trying to eliminate things as best I can. This might be a daft question but other than the disconnects themselves, is there anything else I should observe as pinpoints to the next failure?
Unfortunately, the phone line isn't pole-based. The cable disappears into the cavity wall, underground to the end of the street and on wards to the exchange approx 2km away I think (haven't checked Kitz's in quite awhile).
Just as I thought, its time to get OCD with REIN cases 
between you and Anotherone, you could write a handbook on the subject.
Would dodgy connections exacerbate the problem?
The nearest electric rail is around 2km away or thereabouts as the crow flies and runs parallel to the route of the line from the cabinet to the exchange (and its the East Coast mainline), so if that was to have an effect I'd be in proper trouble!
No thunderstorms.
Not noticed any significant power outages (ie the cooker clock, and other digital clocks would be a bit of a give away on that).
Not noticed any power drops either (eg slight dimming of lights) but that's difficult to notice during the day.
Sky box is never switched off ie on standby
Heating system not on
Hot Water 8am-9am, 6pm-7pm daily
Fridge/Freezer of course powers up when its needed.
Can't think of anything else at present... might try the corded phone and make a call to see if I can trigger a spike at a set time.
I'll have to go through all my generate graphs, though RouterStats sometimes flat-lines.
Of course all this takes time.
Thank you for your help (my husband doesn't understand the stress of trying to sort this out
)
If a member of the DCT could post the relevant tickets based on #91213478 it might help Townman, especially the initial findings (Loop Loss count in the billions or something like that was mentioned)?
between you and Anotherone, you could write a handbook on the subject.Would dodgy connections exacerbate the problem?
The nearest electric rail is around 2km away or thereabouts as the crow flies and runs parallel to the route of the line from the cabinet to the exchange (and its the East Coast mainline), so if that was to have an effect I'd be in proper trouble!
No thunderstorms.
Not noticed any significant power outages (ie the cooker clock, and other digital clocks would be a bit of a give away on that).
Not noticed any power drops either (eg slight dimming of lights) but that's difficult to notice during the day.
Sky box is never switched off ie on standby
Heating system not on
Hot Water 8am-9am, 6pm-7pm daily
Fridge/Freezer of course powers up when its needed.
Can't think of anything else at present... might try the corded phone and make a call to see if I can trigger a spike at a set time.
I'll have to go through all my generate graphs, though RouterStats sometimes flat-lines.
Of course all this takes time.
Thank you for your help (my husband doesn't understand the stress of trying to sort this out
) If a member of the DCT could post the relevant tickets based on #91213478 it might help Townman, especially the initial findings (Loop Loss count in the billions or something like that was mentioned)?
-2014Sep16-1104.jpg){kind=link}
WOW! That's a mess
(and yes as shown in the graph I've just suffered a disconnect)
So... what's the next step, since both my phone and broadband are with PlusNet?
(and yes as shown in the graph I've just suffered a disconnect)
So... what's the next step, since both my phone and broadband are with PlusNet?
Yeah....its not pretty
The most recent disconnect would have just been me testing the line.
I'd suggest the next step would be getting an engineer out to take a look at things. At least he will be able to identify if REIN is a possibility. Do you want to PM me your availability?
Dan
The most recent disconnect would have just been me testing the line.
I'd suggest the next step would be getting an engineer out to take a look at things. At least he will be able to identify if REIN is a possibility. Do you want to PM me your availability?
Dan