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Steps to uncap upload?

dragona
Grafter
Posts: 209
Registered: ‎31-07-2007

Steps to uncap upload?

Hi all,
Just curious as to what steps i need to take to get my upload uncapped again, it was originally capped to try and see if it would help resolve my ongoing connection issues however they only got worse and was wondering what steps need to be taken for me to get this uncapped again.
-Ash
4 REPLIES
Cruise85
Grafter
Posts: 105
Registered: ‎05-08-2014

Re: Steps to uncap upload?

Hi Ash
I can certainly arrange for the upload to be uncapped for you.
I will place the order for this now on the Openreach systems, and this will usually be uncapped within the next 24 hours.
Hopefully this will help, however worst case scenario is that we recap the upload
Hope this helps
regards
^MC
dragona
Grafter
Posts: 209
Registered: ‎31-07-2007

Re: Steps to uncap upload?

Hi,
thanks for the quick response just came to check on thread and noticed order placed seems it was rejected though Sad just seem to have the worst luck with my line these days.
Ash
Highlighted
Cruise85
Grafter
Posts: 105
Registered: ‎05-08-2014

Re: Steps to uncap upload?

Just double checked for you , all appears fine
The order has been successful on the Openreach systems, and the reason the ticket was sent to you was due to our systems attempting to place a duplicate order.
Basically, I placed the order through Openreach to upgrade, and when I tried updating your account to match in regards to the speed profiles, it tried to place the order again.
Sorry for any confusion that this has caused
dragona
Grafter
Posts: 209
Registered: ‎31-07-2007

Re: Steps to uncap upload?

That's fine thank you very much for the help Smiley
Ash