Std Broadband Speed Suddenly slow today
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Std Broadband Speed Suddenly slow today
13-12-2018 8:27 PM
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@plusnet Support,
I have found that my bb speed has suddenly dropped to a crawling speed. I have not had any disconnections for last nine days.
Is there an issue currently in my area?
Will appreciate your response.
Many regards,
Chandu.
Re: Std Broadband Speed Suddenly slow today
14-12-2018 9:52 AM - edited 14-12-2018 9:54 AM
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Hi @chandu,
I'm sorry that you've been experiencing poor broadband speeds and for any inconvenience that this is causing you.
I've tested your line and the test indicates that your line is currently syncing at 2.5mbps, which is within the line's estimates of 1-3mbps. However, there are a number of performance errors on the line and these will be restricting the speed and performance of the connection on your side:
xDSL Status Check | |||
Circuit ID: | CBUKXXXXXXXXX | Service ID: | BBEUXXXXXXXXX |
Telephone NO.: | NA | Test Executed On: | 14-12-2018 09:43:41 |
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | Unknown | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 38.6 | 59.5 |
SNR Margin: | 5.9 | 6.5 |
Errored Seconds: | 2 | 5 |
HEC Errors: | 0 | |
Cell Count: | 320 | 2439 |
Speed: | 860 | 2510 |
Maximum Stable Rate (KBPS): | 2272 | Fault Threshold Rate (KBPS): | 1817 | ||
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 1734 | ||
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 36 | ||
Custom Thresholds | |||||
MTBR_RED: | MTBE_RED: | ||||
MTBR_GREEN: | MTBE_GREEN: |
It appears that the performance errors may be due to a setting being incorrect. The signal to noise ratio (SNR) is too low for the length of your line. The SNR helps the line to remain stable and unaffected by noise or interference on the line. The higher the setting for SNR, the higher the level of noise can be tolerated.
The SNR for your line was set too low for the amount of interference we'd expect to see, so by increasing this we expect the connection to now stabilise and for the information to be received without interference.
Please monitor the connection over the next couple of days, if this has not resolved the issue, we will then need to inspect your line in closer detail. We start this process by first performing some checks within the house to rule out equipment and wiring that may cause the problem followed by raising this as a fault so that this may be investigated further. You can start this process here. If you get back in touch on here once you've done this, we'll pick this back up and progress this further for you.
Re: Std Broadband Speed Suddenly slow today
14-12-2018 8:31 PM
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Thanks for your prompt response.
As suggested, I shall monitor the speed for a few days and will inform of my observations.
I noticed that PlusNet pages tend to take longer than some other web pages (e.g. Talk Talk's Pages tend to load much quicker). Any explanations on this?
Many regards,
Chandu.
Re: Std Broadband Speed Suddenly slow today
15-12-2018 4:19 PM
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Hello @chandu,
Please let us know if you do raised a fault, if the issue still persists.
In regards to the website we are unable to advise as there any many factors that could be the result of it.
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