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cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Status

"26/10/2017 @ 16:31

We’re pleased to let you know the issue with mail clients which you’ve been experiencing has now been fixed. Thanks for your patience.

Kind Regards,

Customer Support"

 

and yet :-

 

Are these new issues that haven't been addressed or is the page out of date? 

Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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2 REPLIES
Superuser
Superuser
Posts: 10,014
Thanks: 1,545
Fixes: 19
Registered: 22-08-2007

Re: Status

It is not very clear what point you are seeking to make / clarify here.  Looking at the service status page DETAILS it refers to two email service issues...

  • "Webmail" - which remains ongoing
  • "Email problems" - (We know some customers are experiencing problems when trying to use a client to pick up their mail i.e. Outlook or Thunderbird) - which is resolved as you referenced

The Email Client issue is resolved, the Webmail issue is not, so over all there remains a service issue state with regard to Email.

Does that clarify?

cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: Status

Yes, that clarifies: thanks.

I simply looked at the status page which directed me to the message saying problem had been fixed. For clarity they should have said problem has only been partially fixed, or the problem with xxxx remains.

 

The issue I am having is non receipt of emails *sent* by Plusnet.

Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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