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Status

cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

Status

‎07-11-2017 10:10 AM - edited ‎07-11-2017 10:11 AM

"26/10/2017 @ 16:31

We’re pleased to let you know the issue with mail clients which you’ve been experiencing has now been fixed. Thanks for your patience.

Kind Regards,

Customer Support"

 

and yet :-

 

Are these new issues that haven't been addressed or is the page out of date? 


Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Townman
Superuser
Superuser
Posts: 22,999
Thanks: 9,588
Fixes: 160
Registered: ‎22-08-2007

Re: Status

‎07-11-2017 12:40 PM

It is not very clear what point you are seeking to make / clarify here.  Looking at the service status page DETAILS it refers to two email service issues...

  • "Webmail" - which remains ongoing
  • "Email problems" - (We know some customers are experiencing problems when trying to use a client to pick up their mail i.e. Outlook or Thunderbird) - which is resolved as you referenced

The Email Client issue is resolved, the Webmail issue is not, so over all there remains a service issue state with regard to Email.

Does that clarify?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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cbcadmin
Grafter
Posts: 329
Thanks: 7
Registered: ‎14-02-2012

Re: Status

‎07-11-2017 2:58 PM

Yes, that clarifies: thanks.

I simply looked at the status page which directed me to the message saying problem had been fixed. For clarity they should have said problem has only been partially fixed, or the problem with xxxx remains.

 

The issue I am having is non receipt of emails *sent* by Plusnet.


Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D

Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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