Static IP lost during house move

[#1]

Hi there,

I've recently moved to a new address and I see that I seem to have lost my previous static IP address; I need a static IP for web hosting and unfortunately it's a pretty big dealbreaker if I can't use one. I've seen conflicting information about whether static IPs are still available, but it seems like some people have managed to get theirs back by posting here, so I figured I'd do that.

[#2]

@jimj316 One of the Help Team should be able to sort this for you with little difficulty.

[#3]

@jimj316 

Unless a member of staff picks this up soon I would phone PN Support.

The Static IP can be recovered but the sooner PN know about the problem the better.

Brian

[#4]

And PN Support will say 'no can do'. This needs an experienced PN  staffer to address.

[#5]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#6 · Accepted solution]

Hi @jimj316, 

I've fixed this, if you can reboot your router you'll get your static IP back. 

[#7]

Thanks Gandalf, I can confirm that after rebooting my router I now have my IP again!