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Started with plusnet 3 days ago, hub line is blue but no internet.

FIXED
Gremier
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-07-2019

Started with plusnet 3 days ago, hub line is blue but no internet.

Basically title, was on the phone with u guys for 4 hours yesterday, didnt get anywhere. When i try to connect to internet it asks me to sign in to network, redirecting me to manage page. Email said it would be activated by midnight of 1st July.
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Started with plusnet 3 days ago, hub line is blue but no internet.

Fix

Sorry to hear you're having connection issues.

It looks like you're back up and running now?

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gremier
Newbie
Posts: 2
Thanks: 1
Registered: ‎04-07-2019

Re: Started with plusnet 3 days ago, hub line is blue but no internet.

Called customer support, this time everything was resolved, thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Started with plusnet 3 days ago, hub line is blue but no internet.

Glad to hear that! Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet