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Speeds?

Warrinja
Dabbler
Posts: 22
Registered: 15-12-2013

Speeds?

I've been rather concerned about my speeds for quite some time, but only recently decided to look into it, I've done several speed tests using speedtest.net and have tried it with a few different fairly local servers, my DL speed is 7.59mbps whilst my Up speed caps out at around 0.37mbps, I get really slow Steam download speeds and was wondering if these speeds are consistent with what I should be getting on my Line?
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speeds?

The upload needs to be uncapped - there is no charge for this
To get a clearer picture please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speeds?

Uncapping the upload won't benefit your Steam downloads though.
I'd be happy to take a look at your downstream speeds when I'm back in the office on Monday for you.
Chris Pettitt
Cloud Environments Engineer
Warrinja
Dabbler
Posts: 22
Registered: 15-12-2013

Re: Speeds?

Uncapping my upload would be handy but yes if you could check my downstream when you get a chance that'd be much appreciated, thanks Smiley
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Speeds?

If you post the information Jim has asked for we can tell you if the speeds your are seeing are appropriate for your line, if there are any obvious problems with the way the line is configured and possible ways the speed could be improved.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Warrinja
Dabbler
Posts: 22
Registered: 15-12-2013

Re: Speeds?

Link Information
   

Uptime: 15 days, 5:56:19

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,148 / 9,652

Bandwidth (Up/Down) [kbps/kbps]: 444 / 9,080

Data Transferred (Sent/Received) [GB/GB]: 11.13 / 177.54

Output Power (Up/Down) [dBm]: 12.0 / 20.0

Line Attenuation (Up/Down) [dB]: 22.5 / 37.0

SN Margin (Up/Down) [dB]: 27.0 / 3.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 1,729 / 0

FEC Errors (Up/Down): 6,534,944 / 267,817,390

CRC Errors (Up/Down): 5,164 / 335,422

HEC Errors (Up/Down): 324 / 6,930,584

BT Wholesale results:
Download speed (Mbps) 8.18
Upload Speed (Mbps) 0.33
Ping Latency (ms) 41.63
And lastly: Theres no Estimated line speed being held on account apparently
and Current Line Speed shows as 8Mb
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Speeds?

Hi there,
I've just checked the account and the speed profile was mis-matched, that can in turn mean we're not managing the traffic on your connection correctly and could cause issues with specific types of traffic such as downloads.
I've corrected that so please let us know if there's still a problem.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Warrinja
Dabbler
Posts: 22
Registered: 15-12-2013

Re: Speeds?

Will it be worth me restarting the router for any of these changes to take effect at all?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speeds?

It might be worth logging into your router and pressing the 'Disconnect' button and then reconnecting by pressing the 'Connect' button.
Chris Pettitt
Cloud Environments Engineer
Warrinja
Dabbler
Posts: 22
Registered: 15-12-2013

Re: Speeds?

Not sure quite what was done to my line, but I seem to be getting the worst connection I've had, constant Skype disconnects and my ping while playing Dota2 keeps rocketing and then getting disconnected.