Speeds really low last few weeks

[#1]

Hi all, our part fibre broadband has really dropped off this past couple of weeks and with being really busy I've only had dribs and drabs to look at it, I've ran test pulled out cleaned and re inserted all the cables done countless restarts and a factory reset yesterday day and I've just stripped the master socket and rewired that too and it's still terrible under 4 mbs
Any help would be appreciated cheers

[#2]

[#3]

Report a fault Use this link: https://www.plus.net/help/report-a-problem/ and let us know the response. We can then advise further, if necessary. 

[#4]

@Mattshep forgot to say, I'e approved 2 of the images, but not the router Tech log information as it makes your accountname visible

[#5]

@Mattshep @MisterW 

Here is the important part of the Technical log

[#6]

That looks nasty - looks like lots of xDSL drops, excessive d/s noise margin, and a negative d/s signal attenuation?

[#7]

@jab1 

Not good at all, it is a FTTC connection as VLAN 101 is displayed in the log view

[#8]

I'm surprised the OP has any service at all, to be honest.

[#9]

This is symptomatic of one of the copper pair from the FTTC street box to have a break. Easily identified if there is an associated PTSN service as the phone stops working.

[#10]

Cheers I was half asleep posting it last night and posted the unedited version.. how do I delete the pic as I see no option on my phone cheers

[#11]

@Mattshep no need , @Dan_the_Van has kindly edited it and posted the required information.

[#12]

[#13]

Just got this text so hopefully it'll get sorted, thanks for the help I'll update when the engineer has been.

[#14]

Looks to be fixed now I'm getting 44 to 50mps now thanks for the help everyone.

[#15]