Speeds not very good

[#1]

All,
I will update the stats shortly, but I want to see what the engineer notes are first.
Tony

[#2]

OK, scratch that...
- Upload is uncapped (and will remain so if we do an SNR reset)
- Line is not banded
- CLT attached.
Tony

[#3]

Thanks Tony, but - Oh. Was not expecting that. Can you double check that please Tony. It's giving the line loss as nearly 10dB lower than the 582n figure, which makes the expected speed even higher   Having said that, Celerity is higher and Capacitance seems high for good quality copper for that length. But that is still extremely unusual for the CLT result to give a significantly different Line Loss figure for the modem/router one?
@bluesamboy - did the engineer mention what speed he was getting when he plugged his test equipment in?

[#4]

Yes he did, he said it was 10.something which was very very slightly less than the speed PN were sending down the line. Which is when he said its down to PN to up the speed as the line was performing fine. He then went on to say if PN were sending that speed down but I was only syncing at 6 then that would be a problem.
I may have it wrong but that's how I remember it. Hope that helps?
He also went on to say that expecting 18 or even 16 was unrealistic for this line but he did say I could probably get a little more out of it.

[#5]

Shame he didn't elaborate on why expecting 18 was unrealistic - I do suspect it's because it's grot old aluminium (or poor quality copper) cable. But these figures don't tie up too well.

[#6]

A BT engineer taking a reading and claiming any restrictions were down to PN is I think economical truth.
He ought to be measuring synch speed which has nothing to do with the ISP - beyond an incorrectly provisioned service.  ISP profile management (or whatever you care to call it) only impacts DATA speed, not SYNCH speed.
Synch speed, or the lack of it after end user issues have been eliminated is entirely down to BTOR.

[#7]

Hi,
The CLT is exactly the same as the last one I posted. I'm just chasing the engineer notes now, but from what's been posted here, I'm not sure they will be of benefit.
Tony

[#8]

Well it has to be a pretty poor quality line, and we all know how difficult to impossible it would be to do anything about it as there's a working telephone service with no obvious faults and in BT's eyes (and definitions) a working broadband service 

[#9]

If there was some sort of interference, would that have shown up on the tests? There is a outside light power line that runs next the cable coming into the house, could that make a difference?  The switch for it sits next to the master socket. Never thought of it before as I oftern see plug sockets next to master sockets.

[#10]

It's a possibility, but it doesn't fit with the line figures.Let me come back to this later.

[#11]

Speeds have dropped  
The line might be on DLM?

[#12]

All lines are on DLM (Dynamic Line Management)    What's happened is that you've had some disconnects there for some reason, and the Target SNRM has been pushed up to 15dB, hence the speed drop. So the Line Reset hasn't happened yet by the looks of it.
Just to check, you haven't been rebooting or anything?

[#13]

Nope, I haven't done anything since the BT guy came. Before that it was just when I was switching between the test socket and normal master socket. I don't plan in touching it at all from now on.

[#14]

I was a little bit worried about your drops yesterday
<img src="http://community.plus.net/visualradius/generated/image14152805875339.png"/>
However, all is not as bad as it seems. Three of the drops seen were automatic 'admin resets' from our side when your profile changed (it's working again).
An SNR reset has been done recently so we can't do another just yet. However, with the discrepancy in the Copper Line Test It's not worth the wait. Are you able to try another router to see if this is any different?
Tony

[#15]

Was the drop just before 0400 BT Maintenance? Does DLM Data show any sync loss for then?