cancel
Showing results for 
Search instead for 
Did you mean: 

Speeds halved.

Necrotix
Dabbler
Posts: 17
Registered: ‎01-03-2013

Speeds halved.

Hey guys,
Have been very happy with my broadband service so far, but recently it seems my connection is half of what it used to be. Tried changing gateways multiple times, but nothing works.
Speed test from back in January: http://www.speedtest.net/my-result/2809470443
Three speed tests from today at around 7pm, all from different gateways:
http://www.speedtest.net/my-result/2882682490
http://www.speedtest.net/my-result/2882695326
http://www.speedtest.net/my-result/2882708308
----
These speeds are always the same - Even during the night.
What's going on? Those speeds seem pretty stuck. Are you guys throttling speed now?
EDIT: OH yeah, I forgot to tell you my sync.
DownStream Connection Speed 14247 kbps
UpStream Connection Speed 1203 kbps
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Speeds halved.

and this says https://portal.plus.net/my.html?action=data_transfer_speed for current line speed - it is a long shot but worth checking
robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Re: Speeds halved.

Hi Necrotix, I am having exactly the same problem.
Your results are almost identical to mine even down to the router sync speeds but my slow down has happened over the last few days since I moved across from MAAF.
It was fixed for a while when Adam updated my Plusnet profile but it has slipped back to around 5Mb.(It was around 12Mb before)
I hope someone at Plusnet can sort it soon.
Necrotix
Dabbler
Posts: 17
Registered: ‎01-03-2013

Re: Speeds halved.

Quote from: Oldjim
and this says https://portal.plus.net/my.html?action=data_transfer_speed for current line speed - it is a long shot but worth checking

Hey mate, thanks for the reply.
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
12.5 Mb
That's what I got from that link you provided.
My line speed certainly isn't 12.5Mb - I wish! Smiley
Necrotix
Dabbler
Posts: 17
Registered: ‎01-03-2013

Re: Speeds halved.

Quote from: robski1
Hi Necrotix, I am having exactly the same problem.
Your results are almost identical to mine even down to the router sync speeds but my slow down has happened over the last few days since I moved across from MAAF.
It was fixed for a while when Adam updated my Plusnet profile but it has slipped back to around 5Mb.(It was around 12Mb before)
I hope someone at Plusnet can sort it soon.

Thanks for the reply.
Yeah It's really frustrating, especially since we have a lot of users in my household. It just seems to be stuck like a rock at the moment. I used to get 1.7MB/s download speeds, which was absolutely amazing. Now it tops out at around 600 - 700KB/s, which matches the kbit/s reading that I'm getting from Speedtest.net.
Necrotix
Dabbler
Posts: 17
Registered: ‎01-03-2013

Re: Speeds halved.

It's 2:33am, I've just tested my speed again and here are the results:
http://www.speedtest.net/my-result/2883355171
Exactly the same as the previous tests!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speeds halved.

Odd. Your BT profiles are both set correctly at 12569 so ours is spot on at 12500. If a router reboot doesn't sort it then run a couple of BT speed tests (http://speedtest.btwholesale.com) and raise it to us as a fault at http://faults.plus.net and our faults team will get it sorted for you.