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Speeds dropped to a quarter of normal

DougMacp
Dabbler
Posts: 14
Registered: 13-06-2015

Speeds dropped to a quarter of normal

Hi, my normal d/load speeds are between 3Mbps & 4Mbps. Pretty much the best the line can support until FTTC arrives - fibre was originally promised for 2012 until BT looked at Google maps and realised the Firth of Clyde was in the way and they'd need subsea cables!
Over the last 3 days the speeds are just reaching 1 Mbps (WiFi and wired speed tests). No distortion on phone line and no chance of testing/changing router until a BT HUB 4 I bought from eBay arrives.  Can anyone advise what may possibly be wrong? Also, could PN run a test from their end? Thanks all.
4 REPLIES
DougMacp
Dabbler
Posts: 14
Registered: 13-06-2015

Re: Speeds dropped to a quarter of normal

Relevant stats are below:
Router (HH3) stats:
ADSL Line Status
Connection information
Line state: Connected
Connection time: 5 days, 20:47:12
Downstream: 4,672 Kbps
Upstream: 448 Kbps
  ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.3 dB / 22.0 dB
Line attenuation (Down/Up): 44.0 dB / 28.5 dB
Output power (Down/Up): 20.0 dBm / 12.1 dBm
FEC Events (Down/Up): 68253 / 2
CRC Events (Down/Up): 133 / 4
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 2068 / 0
Error Seconds (Local/Remote): 0 / 0
Speed test:- http://speedtest.btwholesale.com/
download speed (Mbps): 0.95
upload speed (Mbps): 0.38
Ping latency (ms): 57.13
The 'further diagnostics' option returns the following result "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information".
Line speed:
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
4 Mb
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Speeds dropped to a quarter of normal

It looks like the profile on our end dropped down to around 1mbps but has since increased.
Your connection hasn't dropped yet so your not getting the new profile which is set at 4mbps.
If you log into your router and disconnect then reconnect I'm confident that'll sort it.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DougMacp
Dabbler
Posts: 14
Registered: 13-06-2015

Re: Speeds dropped to a quarter of normal

Thanks Matthew, disconnected,reconnected and now back to 3.xx Mbps.  Saw some bales of cable and guys working beside the old bt cabinet so hopefully fibre getting closer  Wink
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Speeds dropped to a quarter of normal

Glad to hear it's sorted Cheesy
Fingers crossed you get fibre soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team