cancel
Showing results for 
Search instead for 
Did you mean: 

Speeds all over the place

CJV
Dabbler
Posts: 17
Registered: 23-10-2013

Speeds all over the place

Hi, I recently joined Plusnet from O2/BE roughly 2 weeks ago and so far its been a bumpy ride. At the moment everything that was a major issue to start off with seems to have been fixed (for now anyway) but what I'm curious about is why my download speeds are fluctuating a lot, as in downloading a game on steam or downloading a file directly from an ftp the speeds are not "stable." Before we moved over I was getting at least a stablish download of 1.2Mb/s and that would only drop by 0.1/2 randomly whereas with Plusnet at the moment it fluctuates constantly from 1.0Mb/s down to 250kb/s and then just carries on like a rollercoaster. It's been like this since day 1, I know the first 10 days its finding the best for the line but that has passed and was expecting at least more stability.
Taken from the router:
Bandwidth (Up/Down) [kbps/kbps]: 1.212 / 11.454 (Occasionally goes to 13k or down to 10k)
Line Attenuation (Up/Down) [dB]: 23,6 / 39,5
SN Margin (Up/Down) [dB]: 5,4 / 4,9
Member Centre:
Estimated line speed:
    6Mb (This may vary between 4Mb and 8Mb) - Checked on 2013-10-02 18:59:05
Current line speed:
    9.5 Mb
BTW Performance Test:
Download speedachieved during the test was - 7.45 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.1 Mbps
If anyone can help with this it would be greatly appreciated.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Speeds all over the place

Hi CJV,
Welcome to the community forum and sorry to hear about the issue you've been having. The diagnostics I've just been running don't indicate any obvious issues but I'd still advise raising this with us formally which you can do at http://faults.plus.net
Roughly how often do you see this fluctuate?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
CJV
Dabbler
Posts: 17
Registered: 23-10-2013

Re: Speeds all over the place

Hey. Thanks for the reply.
Nearly all day long, I'll check a few things tonight to see if it's just during the daytime and evening. Just seems incredibly inconsistent from what we had before hence the concern.
CJV
Dabbler
Posts: 17
Registered: 23-10-2013

Re: Speeds all over the place

Ill do the faults thing tomorrow but I thought I'd update this... Currently the speeds are pretty low, sitting around 300kbs mostly, did a couple of speedtests which gave the following.
Speedtest Results:

Thinkbroadband Results:

and a random download on steam with the graph:
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speeds all over the place

Are you currently using a wired or wireless connection?
CJV
Dabbler
Posts: 17
Registered: 23-10-2013

Re: Speeds all over the place

Wired. Is my line being throttled by any chance?
Speeds are better currently but its still fluctuating heavily...
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Speeds all over the place

There's no throttling going on as you're on unlimited.
I think the raising a fault is going to be the best route to take.
CJV
Dabbler
Posts: 17
Registered: 23-10-2013

Re: Speeds all over the place

Okay thanks for the answer. Hopefully this gets sorted soon.