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Speed

danger11
Grafter
Posts: 110
Registered: 23-02-2010

Speed

Okay So my connection was activated the other day, and the download speed is great but the upload is not (infact because the upload speed is so slow its preventing me using the full download) i have contacted customer services and they did something called a "Reset" but it's not done anything. ive called several times but they cannot fix it. ANy idea's?

Some Router Stats
Interleaving Off
DSL Line Speed 18941 kbps Down/443 kbps Up
Line Attenuation 23/11 up
SN Margin 6.1/26.9 Up
Output Power 0/11 Up
HEC Errors: 0

6 REPLIES
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: Speed

Your upstream speed is capped, hence the 443 figure shown in your stats. If you raise a ticket via the Help Assistant you can request your upstream to be uncapped, or the DCT will pick this up on Monday (they generally don't work weekends) and will do it for you.
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Speed

@danger11
FYI I've just closed the ticket about this on your account as the modify order to uncap the upstream on your connection has completed.
Let me know if you have any issues.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
danger11
Grafter
Posts: 110
Registered: 23-02-2010

Re: Speed

Thanks! Much better
DSL Line Speed 19573 kbps Down/1103 kbps Up
Line Attenuation 23/11 up
SN Margin 6.1/6.1 Up
btw is that CGN NAT trial still on? if so can i join?

Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Speed

Quote
btw is that CGN NAT trial still on? if so can i join?

Hi there,
I understand you've PM'd Matt about this, I've had a word and he'll be back in touch with you tomorrow.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
danger11
Grafter
Posts: 110
Registered: 23-02-2010

Re: Speed

Ive still not got a reply from matt Sad
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Speed

Hi, sorry about that - reply will be coming shortly Smiley