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Posts: 52
Thanks: 3
Registered: ‎16-12-2011


Had to check my broadband speed today and it is down to just over 40mbps wher e it should be 70mbps.

why is this.

Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Speed

@OldFrank Probably due to errors/faults on your line or with the BT/OR infrastructure.

Quickest way to check is the auto-bot:

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Speed

Good morning @OldFrank, thanks a lot for getting in touch and I'm really sorry to hear that you've been having issues with your internet connection. 

Can I ask how you're running your speed tests? It's just I've run some tests this morning, and sync speeds are coming through at 72Mbps, with the line looking pretty stable as well. Let me know Smiley 

GEA Test Detail
Circuit ID NA Service ID  
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 72.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 386.8
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2022-06-21T11:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 71.5 Mbps 72.1 Mbps 71.7 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 635.0 Sec 900.0 Sec 899.7 Sec
Retrains 0.0 1.0 0.0
 Plusnet Help Team - Leeds