Speed varying wildly on 80/20 FTTC
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Speed varying wildly on 80/20 FTTC
27-09-2012 9:16 PM
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I've been on the 80/20 product now for a month or so and I've consistently had speeds around the 70/15 region. However, for the past few days my speeds have been varying wildly. I'm also noticing periods where webpages time-out, as though I have no connection, which last a few minutes at a time.
To make things more confusing I'm getting inconsistent readings between the various speed testing products. For instance just now I ran the BT Speed Tester which gave a measures of 19.18 DL and 4.7 UL. Immediately after this I ran the BT Speed Tester Lite (Beta) from the same page and it gave me 63.74 DL and 15.04 UL. Yet if I run My Broadband Speed test just 10 seconds later I get 24/16 (see attached images). From what I can tell my profiles are fine - 67.02/20.00. . This jumping around doesn't seem to depend on the time of day, I was working at home yesterday and it was happening all day and the evening too. This has totally crippled skype calls (which are pretty important as I'm working with a team in the US) which might suggests something more like packet drops although I'm not seeing anything on a ping - typically 19ms with 0% loss.
I was going to raise a ticket but given the nature of the issue I thought I would try here first to see if anyone can suggest things I can try to resolve it or at least characterise the problem better.
Cheers,
-toenex
Re: Speed varying wildly on 80/20 FTTC
27-09-2012 9:30 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Speed varying wildly on 80/20 FTTC
27-09-2012 9:51 PM
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Re: Speed varying wildly on 80/20 FTTC
27-09-2012 10:04 PM
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Re: Speed varying wildly on 80/20 FTTC
27-09-2012 10:17 PM
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I'm going to raise a fault as you suggested.
Re: Speed varying wildly on 80/20 FTTC
27-09-2012 10:19 PM
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Re: Speed varying wildly on 80/20 FTTC
28-09-2012 1:01 AM
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They ought to have all been replaced by now, but you never know...
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: Speed varying wildly on 80/20 FTTC
28-09-2012 6:26 AM
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Re: Speed varying wildly on 80/20 FTTC
28-09-2012 10:14 AM
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I'd not like to speculate on the cause of this though so it's over to our faults team, do let me know if you experience any difficulties whilst this is investigated.
Adam
Re: Speed varying wildly on 80/20 FTTC
28-09-2012 8:34 PM
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https://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
I'm in South Manchester which is explicitly named on the list. Are PN encountering more widespread problems at the moment?
Re: Speed varying wildly on 80/20 FTTC
29-09-2012 12:07 AM
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Re: Speed varying wildly on 80/20 FTTC
30-09-2012 6:21 PM
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A quick update. PN fault team looked into this and found no problems on the line. I tried some speed test using my work laptop and got good, stable results using both cat5 and wifi. Rebooted the main computer and behold good clean stable results. I've concluded that there was a problem on the line (possible this gateway issue @ Stepney Green) which caused the original speed problems but whilst I tried rebooting the router and the FTTC modem it took a reboot of the computer itself to fully clear the problem. I guess there is a lesson there somewhere.
Many thanks PN (Milan Bakos).
Re: Speed varying wildly on 80/20 FTTC
30-09-2012 6:59 PM
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