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Speed terrible

rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Speed terrible

My speeds are terrible again you corrected it not long ago and it now back to square one not happy at all
Now I am having a speed issue again maybe if worth moving
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Speed terrible

Sorry to hear about the issue but can you quantify this for us please?
If you can go to http://faults.plus.net that will advise of some basic checks to perform and will link you to a specific BT speed tester.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Speed terrible

Hiya,
I've had a quick look and it looks like you had a low speed event to cause the IP Profile to drop to 4500.
The line now seems ok so if you hang fire a bit it should catch up.