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Speed sync speed and estimated speed

raivok
Newbie
Posts: 5
Registered: ‎14-01-2014

Speed sync speed and estimated speed

Hi.
My sync speed is 37mbps and estimated 72mbps. Is there any reason it is only half of the estimated speed?
Thanks
12 REPLIES
Moderator
Moderator
Posts: 27,214
Thanks: 1,850
Fixes: 160
Registered: ‎14-04-2007

Re: Speed sync speed and estimated speed

Probably on the wrong profile.
Something for the DC guys to check tomorrow.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

raivok
Newbie
Posts: 5
Registered: ‎14-01-2014

Re: Speed sync speed and estimated speed

Thanks. Yeh it seems we are getting the slower speed one. Is plusnet checking these forums?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speed sync speed and estimated speed

Yes Smiley Just checked and you were on the 40/10 product so I've placed an upgrade for you, it'll be done tomorrow.
Moderator
Moderator
Posts: 27,214
Thanks: 1,850
Fixes: 160
Registered: ‎14-04-2007

Re: Speed sync speed and estimated speed

Busy times but hopefully they'll get around to you soon.
Edit: I see they did...brilliant Smiley

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

raivok
Newbie
Posts: 5
Registered: ‎14-01-2014

Re: Speed sync speed and estimated speed

Quote from: Matt
Yes Smiley Just checked and you were on the 40/10 product so I've placed an upgrade for you, it'll be done tomorrow.

Hi! It seems I am still on 40/10... Could you have a look?
Community Veteran
Posts: 26,740
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Speed sync speed and estimated speed

Could you post the results of the further diagnostics from the BT speed test please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speed sync speed and estimated speed

Hi, the order's definitely completed and you're showing as being on the 80/20 speeds. Just tweaked your account as well, please let us know if it's still running at the previous speeds?
raivok
Newbie
Posts: 5
Registered: ‎14-01-2014

Re: Speed sync speed and estimated speed

I still get this in the accont: Postcode:
Phone exchange:
BOWES PARK
Estimated line speed:
72Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-10 14:39:31
Current line speed:
37 Mb
BT Wholesale Broadband Performance Test
Download: 36.49
Upload: 15.80
Ping: 20.13
Please see further tests attached.
Rippong
Grafter
Posts: 41
Thanks: 1
Registered: ‎23-12-2013

Re: Speed sync speed and estimated speed

Are you doing this using wireless or via a network cable?
Community Veteran
Posts: 26,740
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Speed sync speed and estimated speed

Quote from: raivok
Current line speed:
37 Mb

That should match the IP profile shown by the BT diagnostic test. You need to ring them up and ask for it to be corrected.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Speed sync speed and estimated speed

Hi raviok, just updated your profile as it seems your speed on the BT side is now updated - hope it makes a difference?
raivok
Newbie
Posts: 5
Registered: ‎14-01-2014

Re: Speed sync speed and estimated speed

Hi. All is good now. Speed has gone up!
Best Effort Test:  -provides background information.
Download Speed
59.43 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 59.43 Mbps
For your connection, the acceptable range of speedsis 61.95 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
16.15 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.