Speed sync speed and estimated speed

[#1]

Hi.
My sync speed is 37mbps and estimated 72mbps. Is there any reason it is only half of the estimated speed?
Thanks

[#2]

Probably on the wrong profile.
Something for the DC guys to check tomorrow.

[#3]

Thanks. Yeh it seems we are getting the slower speed one. Is plusnet checking these forums?

[#4]

Yes Just checked and you were on the 40/10 product so I've placed an upgrade for you, it'll be done tomorrow.

[#5]

Busy times but hopefully they'll get around to you soon.
Edit: I see they did...brilliant

[#6]

Quote from: Matt

Yes Just checked and you were on the 40/10 product so I've placed an upgrade for you, it'll be done tomorrow.

Hi! It seems I am still on 40/10... Could you have a look?

[#7]

Could you post the results of the further diagnostics from the BT speed test please.

[#8]

Hi, the order's definitely completed and you're showing as being on the 80/20 speeds. Just tweaked your account as well, please let us know if it's still running at the previous speeds?

[#9]

I still get this in the accont: Postcode:
Phone exchange:
BOWES PARK
Estimated line speed:
72Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-10 14:39:31
Current line speed:
37 Mb
BT Wholesale Broadband Performance Test
Download: 36.49
Upload: 15.80
Ping: 20.13
Please see further tests attached.

[#10]

Are you doing this using wireless or via a network cable?

[#11]

Quote from: raivok

Current line speed: 37 Mb

That should match the IP profile shown by the BT diagnostic test. You need to ring them up and ask for it to be corrected.

[#12]

Hi raviok, just updated your profile as it seems your speed on the BT side is now updated - hope it makes a difference?

[#13]

Hi. All is good now. Speed has gone up!
Best Effort Test:  -provides background information.
Download Speed
59.43 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 59.43 Mbps
For your connection, the acceptable range of speedsis 61.95 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
16.15 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.